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Store 390 Customer Engagement Specialist
Store 390 Customer Engagement Specialist-November 2024
Alpharetta
Nov 14, 2024
ABOUT KROGER
The Kroger Family of Companies bring quality food and community support to locations all across the United States.
10,000+ employees
Consumer Goods & Services, Food & Beverage
VIEW COMPANY PROFILE >>
About Store 390 Customer Engagement Specialist

  Company Name: Kroger Stores

  Position Type: Employee

  FLSA Status: Non-exempt

  Position Summary:

  Provide excellent customer service by acknowledging customers as they enter and exit the store, answering questions and assisting with deactivation of electronic article surveillance devices. Additionally, perform all tasks in a safe manner consistent with corporate policies and state and federal laws. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

  Essential Job Functions:

  Model "Customer 1st" behavior; deliver and encourage other associates to deliver excellent customer serviceAcknowledge customers in a friendly manner as they enter and exit the storeManeuver in the store's entry and exit areasPolitely ask customers to see their receipt for non-bagged items and direct customers to registers when non-bagged items are observedRespond to activations of Electronic Article Surveillance (EAS) systemsAssist customers with deactivation of EAS devicesAnswer customer questions concerning the location of items or sections within the storeDirect communication with the district Asset Protection (AP) manager/district AP specialists to report suspicious behaviorReport incidents on the Kroger Loss Prevention Monitoring System (KLPMS)Review closed-circuit television (CCTV) and report any incidents to district AP managerPerform random associate parcel/receipt checkAssist customers with bascarts that may lock up with PurcheckReport safety concerns to supervisorComply with corporate policies and promote/follow company initiativesMaintain flexibility to work any shiftMust be able to perform the essential functions of this position with or without reasonable accommodation

  Minimum Position Qualifications/Education:

  High school diploma or general education degree (GED) or combination of relevant education and experienceMinimum 18 years of ageAbility to pass drug testAbility to work in a fast-paced environmentAbility to handle sensitive information while maintaining a high degree of confidentialityAccuracy/attention to detailAbility to work within rigid timeframes and meet resolute deadlines

  Desired Previous Job Experience:

  Knowledge of Kroger policies, procedures, and organizational structureAbility to speak a second language

  Education Level: High School Diploma/GED Desired

  Required Travel: None

  Required Certifications/Licenses: None

  Position Type: Full-Time

  Regions: South

  States: Georgia

  Keywords:

  Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

  Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

  Posting Notes: GA || Alpharetta || 10945 State Bridge Rd || 30022 || Kroger Stores || None || Asset Protection || Employee || Non-Exempt || Full-Time || None

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