Overview

　　Come join the Small Business Self Employed Group (SBSEG) in the Product Development PMO team, as a Staff Technical Program Manager for the QuickBooks Online Accountant team. The SBSEG Product PMO's mission is to accelerate the outcomes of the SBSEG Product organizations by driving for clarity among chaos and uniting cross-functional teams to operate with velocity.

　　What you'll bring

　　10+ years of Program Management experience, including 8 or more years leading multiple complex technology-focused programsSelf-starter able to track complex and/or large volume of details (technical and program related), manage and coordinate with 10-15 scrum teams, across multiple sitesExcellent leadership and interpersonal skills. Demonstrated ability to work in a matrix environment, and ability to influence at all levels.Outstanding communication skills appropriate for engineers and executive-level audiences. Ability to communicate goals of programs, relationship to business goals, provide summarized exec views, while also being able to get into the details. Self-awareness of what to share with each audience.Exceptional ability to build strong relationships and leverage those relationships to influence across organizational boundaries for delivery of best outcomes.Degree in engineering, computer science, information systems or equivalent experience.Good understanding of SaaS technologies or demonstrated ability to collaborate with engineering teams on complex technology programs with Kanban, Agile and Scrum development methodologies.

　　How you will lead

　　Partner with Business and Technology leaders to execute the strategy for one or more key programs to build AI-enabled virtual expert platform capabilities.Drive multi-year multi-phase program roadmaps across multiple contributing teams.Develop program charters ensuring the scope aligns with business priorities.Develop & deliver program plans that encompass all phases of planning, implementation, production readiness and support defining a cross-functional program structure.Provide steady leadership in the face of uncertainty, change, and aggressive deadlines common to a rapidly growing company with an evolving business model.Establish program operating rhythms leading cross-functional meetings and fostering teamwork. Quickly and effectively identify and clarify the critical few issues and drive appropriate decisions and actions. Communicate results clearly and in actionable form.Communicate progress, report status, providing relevant insights across organizational boundaries and levels from individual contributor to senior executive.Manage and track program execution to ensure successful, high-quality, on-time delivery by working through risks, and interdependencies.Promote collaboration and coordination across broad categories of Stakeholders.Partner with business unit and platform product management, and product development leadership to identify benefits, short- and long-term trade-offs and balance the needs of all stakeholders.Anticipate, recognize, and work through resistance or setbacks independently, work well with others when conflicts arise. See opportunities, ensure alignment with objectives, find common ground and promote understanding of alternative viewpoints before driving for closure and cooperation.Partner with other Technical Program Managers to define, socialize and implement organization-wide processes.