About Rivian

　　Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

　　As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

　　Role Summary

　　As a Staff Program Manager in Service Operations Development, you will be leading service process development, evaluation, documentation in collaboration with cross-functional teams to achieve operational excellence across multiple domains. Working with cross-functional teams and key program stakeholders to develop service process and drive continuous improvement as a common goal.

　　This position will report to the Senior Manager, Service Operations Development on the Operations Development team.

　　Responsibilities

　　Leading service process development in collaboration with Service Field Operations team to define and develop service procedure, standardization, and documentation

　　Develop thorough documentation of business rules, workflows, processes, best practice, and program guidelines for service operations

　　Create and maintain Service Program Playbook, Standard Operating Procedures (SOP), Program Guidelines, and Work Instructions

　　Identify, quantify, and execute service process implementation plans to drive quality, efficiency, productivity, safety, utilization, and cost reduction

　　Develop service process to incorporate operational metrics & data insights to monitor and improve service performance

　　Conduct constant evaluation and analysis of service process to ensure proper execution and sustainability through Plan-Do-Check-Act (PDCA) cycle

　　Create closed loop feedback processesthatenable team members to be effective and efficientthroughimplementing business tools and processes

　　Developand executecontinuous improvementstrategiesto constantly review service processesto achieve operational excellence

　　Drive projects across stakeholders and proactively seek feedback, recommendations, and consensus.

　　Qualifications

　　8+ years of experience in automotive, OEM or Tier 1 Supplier with technical field experience emphasis in service operations, quality management, or parts operations

　　6+ years of project or program management experience. PMP certification preferred

　　Bachelor of Science Degree in operations management or related engineering discipline, such as industrial engineering / quality management

　　Knowledgeable in JIRA, Confluence, MS Office, and MS Project. Project scope development and technical documentation experience is a plus

　　Experience with industry standard problem-solving methodologies and quality engineering theories such as LEAN and Six Sigma principle is preferred

　　Holistic understanding of service center operations, collision repair operations, tooling, parts operation, service engineering, government regulatory compliance and service system development

　　Experience in automotive or technology section working with cross-functional team in managing programs and process development projects

　　Strong business requirement documentation and workflow development skill sets to transform complex processes into reporting and documentations

　　Strong team player, excellent interpersonal communication skills, and detail-oriented

　　Experience in startup environment or technology sector is a plus

　　Ability to travel up to 20%, including visits to service center locations