Calling all innovators - find your future at Fiserv.

　　We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

　　Job Title

　　Sr. Training Manager

　　The Training Manager is a crucial role within Clover. From the moment Sales closes a deal until a client is successfully implemented, you will work with the client and project management team to ensure we deliver the best in class training and learning experience. All members of the client's team must be proficient in the Clover system by the time they begin using the system in a live setting.

　　Skills & Responsibilities

　　Proactive: Ability to fulfill all client needs daily. You will be the liaison for clients and will play a key role in delivering an exceptional customer experience.

　　Customer Focused: Demonstrate the highest level of customer service. You settle for nothing less than exceptional.

　　Approachability: Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener.

　　Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

　　Willingness to learn:The Training Manager must have expert working knowledge of all Clover products. They must be able to learn quickly as our product offerings, services and industry continue to evolve.

　　Composure: Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.

　　Communication: Effectively deliver product and service knowledge to customers via email, phone, and scalable FAQ support documentation.

　　Requirements/Qualifications

　　Develop and maintain an end to end training program for client-facing training

　　Develop and maintain best practices for facilitating client-facing trainingWork collaboratively with internal stakeholders to identify training and development needs, identify problems and suggest solutions

　　Deliver training as needed to support the initiativesPlan, communicate, manage, and measure milestones, risks, and process improvement opportunities of day-to-day operations, for the future of the training and implementations team

　　Continually evaluate training solutions for quality, business impact, and scalabilityAssist with the development and support Learning Management System

　　Must love challenges and working in a fast-paced, continuously changing environment

　　1+ Years of relevant work experience preferredProficient with Google G Suite Applications & Microsoft Office

　　Highly organized and detail-oriented, with the ability to manage competing prioritiesInternally motivated with advanced problem-solving skills

　　Comfortable interacting with hardware and softwareAbility to identify opportunities, develop strategies and implement creative solutions

　　Excellent communication and presentation skills

　　Travel Expectations: up to 75%

　　This role is not eligible to be performed in Colorado, California, New York or Washington.

　　Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

　　Thank you for considering employment with Fiserv. Please:

　　Apply using your legal nameComplete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

　　What you should know about us:

　　Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to excellence and purposeful innovation.

　　Our commitment to Diversity and Inclusion:

　　Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

　　We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

　　Warning about fake job posts:

　　Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

　　Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf.

　　If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI's Internet Crime Complaint Center.

　　This role is not eligible to be performed in Colorado