CO Salary Range: USD 140,200.00 - 192,900.00 per year

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　　Job Category

　　Program & Project Management

　　Job Details

　　About Salesforce

　　We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

　　Slack is seeking an experienced Program Manager to drive technical programs for our Reliability pillar! You will focus on reducing customer impact events and the continuous improvements we make in our Reliability journey. If you are looking for a challenge and an opportunity to grow as part of the effort to deliver an excellently reliable customer experience on Slack, this is the role for you!

　　In this role, you possess a strong understanding and passion for services that deliver Enterprise grade availability, have experience with SLOs and error budgets at an Enterprise level and are a strong advocate for the customer experience.

　　You understand the benefits of moving quickly and enjoy teaming up with engineers to tackle hard problems. You are a harmonizer who can drive alignment across functions. You thrive when given the chance to create systems and processes that facilitate efficient partnership and execution. You have experience collecting product and technical requirements for sophisticated projects that span multiple teams.

　　We are a small team making a large impact. We rapidly integrate and develop standard methodologies. If this sounds like it aligns with your background, why not apply?!

　　What you will be doing:

　　You are the hub to connect and deliver the multi-functional programs to drive Slack's Reliability for an outstanding customer experience.You actively drive process improvements across multiple functions within the team.You design policies, processes, and systems that facilitate scaling and growth.Provide hands-on project management during analysis, design, development, testing, release, and post release phases.Build and maintain timelines, project plans, and communication artifacts to ensure everyone is operating from the most recent and accurate information.Reduce risk by tracing dependencies and surfacing impediments.Run metrics for Reliability and availability and use these to drive program improvements.Lead all aspects of programs and projects within Global Reliability to deliver next level capabilities.Partner with tech leads in facilitation of the development of strategic technical projects.

　　What you should Have:

　　At least 6 years leading planning, resource management, project lifecycles, and workflows in a multifaceted product or engineering organization.Strong verbal and written social skills, with sufficient level of technical capability to successfully connect with engineers and identify technical risks.Ability to work independently and communicate across multiple time zones.Excellent organizational and interpersonal/communication skills, and experience handling activities across multiple teams.Ability to analyze robust data sets and synthesize them into stories and slidesSQL experience extracting large data sets into executive level dashboards.Proven track record of delivering intricate technical projects and programs with multi-functional teams.At least 2 years of experience actively developing and leading programs within an SRE group.Proficient in AWS Cloud offerings (or similar cloud services)

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　　At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

　　Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

　　Salesforce welcomes all.

　　For Colorado-based roles, the base salary hiring range for this position is $140,200 to $192,900.

　　Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.