About the Role:

　　As a Sr. Systems Engineer provides application support for the delivery, support, and maintenance of production applications for HighQ applications under LTIO scope.This includes mitigating customer impact of issues, taking action to resolve issues, and determining root cause to prevent future problems. This role also helps drive initiatives for reducing incident rates and provides input to the planning and direction for setting application standards. This position requires working hours outside standard business hours as needed and requires being part of an on-call rotation.

　　Key Responsibilities & Technologies

　　Monitor various application/systems level alert from different tools and take appropriate actions.Triage with L2 team for issue resolutionAnalyzes customer problems of high complexity, assesses scope of impact, identifies options for problem resolution and takes action to resolve issues according to defined service levels.Provides a high level of technical and subject matter expertise in one or more technologies and serves as a point of escalation for technical issues related to specialty.Innovates by suggesting technology and/or process improvements to reduce the volume of incidents and mean time to recover.Collaborates with business, third party vendors, developers, production support, and technical operations groups to determine appropriate software/hardware needed and to resolve any issues impacting the application processes.Mitigates customer impact of issues and defines, reviews, and executes workarounds.Conducts root cause analysis and correlation of other system and/or application problems of high complexity.Communicates status of outstanding issues to customers and ensures ticketing system is always up-to-date with the most recent actions and status.Proactively monitors production environments and/or applications and conducts health assessments to identify areas for improvement.Develops, configures, or supports tools for system monitoring and/or troubleshooting.Provides input for technical plans and solutions.Provides advice or training to users about application functionality.Provides technical guidance to less experienced team members.Manages multiple and sometimes competing priorities.Performs actions aligned with defined standards and best practices.Performs occasional work outside standard business hours as part of an on-call rotation.

　　About You:

　　You're a fit for the role of Sr. Systems Engineer if your background includes:

　　Bachelor's degree in computer science or related technical field.5+ years application support and/or development experienceExperience on Java, JavaScript, SQL, XML required.Proven experience with Linux or UNIX operating systems.Well versed in writing shell scripts to accomplish various tasks such as extracting data or creating structured reports from server log files.Windows Server 2016, PowershellApache HTTP Web Server; installation, configuration, troubleshooting. SSL Certificates.Apache Tomcat; configuration, troubleshooting, performance tuning,MS SQL Server 2016; understanding of SQL queries, maintenance plans, alertingExposure and working knowledge of networking conceptsAbility to analyse application and server logs, error interpretationExperience with relational databases (Oracle, SQL Server).Experience with Apache web server and other open source software preferred.Has experience in server performance monitoring and server configuration tweaking using toolsExperience in performance monitoring tools such as Splunk and monitoring tools like SiteScope, Datadog etc.

　　Mandatory Soft skills:

　　Proven problem solving and troubleshooting skills.Excellent written and oral communication skills.Experience working in a global organization with multiple locations.High level of commitment to customer service and performance.Effective time management/prioritization of tasks.Proactive team player.Ability to ramp up quickly on new technologies.

　　What's in it For You?

　　You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

　　Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

　　Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

　　Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

　　Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

　　Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

　　Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

　　Compensation Base salary and a variable compensation that is directly related to your success.

　　#LI-GA1

　　Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

　　We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

　　Accessibility

　　As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

　　We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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　　More information about Thomson Reuters can be found on https://thomsonreuters.com.