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Sr. Specialist, Operations, Retirement Plan Services
Sr. Specialist, Operations, Retirement Plan Services-March 2024
Richfield
Mar 17, 2025
ABOUT CHARLES SCHWAB
At Schwab, “Own Your Tomorrow” embodies everything they do.
10,000+ employees
Financial Services, Technology
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About Sr. Specialist, Operations, Retirement Plan Services

  Your Opportunity

  The goal of Plan Administration is to meet the needs of Retirement Plan Services by providing the best client service possible as it relates to the recordkeeping aspects of Defined Contribution Retirement Plans. Specifically, the Receipts Sr. Specialist position is responsible for executing daily responsibilities for Receipts activity, managing relationships with internal business partners, maintaining and testing various internal and vendor-supplied systems, while ensuring absolute compliance with all regulations and requirements of ERISA Law.

  What you’ll do:

  The Sr. Specialist is the knowledge expert and workflow coordinator for all Receipts related processes. The position is responsible for understanding all operational processes within the group, executing appropriate risk mitigation, enhancing operational controls while improving efficiency through process improvements and is the subject matter expert within the team. Position responsibilities include: responding to Client Service Team inquiries regarding payrolls funding, and all Receipts activities, policies and procedures, providing guidance to team members to ensure accurate and timely processing, maintaining quality control and procedures, processing complex contribution corrections, and creating process improvements in order to meet key deliverables and exceed client expectations. Flexibility and extreme attention to detail, initiative in researching tasks, entrepreneurial spirit, and the ability to meet multiple competing deadlines is vital to success in this position. Crucial to success is the ability to multi-task in a fast-paced, daily-deadline-driven environment coordinating activities of team members and processing transactions to achieve success with minimal errors. The Sr. Specialist position is a leadership position within the unit and is responsible for creating and maintaining a positive work environment that fosters employee engagement. The successful candidate must have superior analytical skills, high-level processing experience/knowledge of SRI, extensive knowledge of SRI, Microsoft Excel, Access and Word. The successful candidate will be able to work collaboratively and communicate effectively with various departments to ensure that daily client deliverables are met.

  What you have

  Must be able to work onsite in our Richfield, OH or Austin, TX location for three-four days per week

  Extreme attention to detail

  Ability to multi-task in a fast-paced, daily-deadline-driven environment with minimal errors

  Ability to work within a team

  Ability to communicate effectively and professionally with various departments

  Advanced knowledge of Microsoft Excel, Word and Access Database maintenance, creative thought process focusing on continuous process improvement

  Detail-oriented, problem-solver with demonstrated ability to work with numbers and interpret client and participant needs

  Exceptional organizational and analytical skills

  Familiarity with IRS Form 1099-R

  Retirement industry knowledge, ASPPA designation, required College degree or equivalent

  Advanced knowledge of our SRI recordkeeping system

  Proficient with all operational processes within the group

  Able to fulfill complex payroll processing needs

  Proactive member of corrections team capable of efficiently processing complex corrections with the highest quality

  Able to cultivate and maintain professional relationships with our sophisticated plans and sensitive clients

  Excellent research skills and able to find solutions to unique issues with the client's and company's best interest in mind

  Able to develop and maintain procedures and best practice guidelines

  What’s in it for you

  At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

  We offer a competitive benefits package that takes care of the whole you – both today and in the future:

  401(k) with company match and Employee stock purchase plan

  Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

  Paid parental leave and family building benefits

  Tuition reimbursement

  Health, dental, and vision insurance

  What’s in it for you:

  At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

  We offer a competitive benefits package that takes care of the whole you – both today and in the future:

  401(k) with company match and Employee stock purchase plan

  Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

  Paid parental leave and family building benefits

  Tuition reimbursement

  Health, dental, and vision insurance

  Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at [email protected] or call 800-275-1281.

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