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Sr. ServiceNow Developer- Performance Analytics
Sr. ServiceNow Developer- Performance Analytics-March 2024
Chicago
Mar 17, 2025
ABOUT CAPGEMINI
We focus on helping drive value for our customers in three key areas: customer experience, intelligent industry, and enterprise management.
10,000+ employees
Consulting, Information Technology
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About Sr. ServiceNow Developer- Performance Analytics

  A ServiceNow Performance Analytics (PA) Developer is the SME in designing, developing, testing, analyzing, creating, and modifying the ServiceNow functionality based on business needs, as well as creating and modifying Performance Analytics reports and dashboards. In addition to being a PA specialist, you should be an experienced ServiceNow developer with knowledge of other modules and data structures. Working alongside the ServiceNow Architect and Engagement Teams, the ServiceNow/Performance Analytics Developer shares responsibility for the overall ServiceNow solution.

  Responsibilities:

  In addition to following Capgemini’s professionalism policies, you are responsible for:

  Interacting with Engagement Teams to collect and translate technical report requirements

  Participates in the definition, design, build, and implementation of Service Performance Management framework and solutions to meet client needs

  Provides guidance and insight regarding industry best practices and recommendations

  Definition of process and technical requirements to support design

  Using computer software programs to create graphs and charts that illustrate performance trends

  Analyzing and implementing technical report requirements as defined

  Providing application ServiceNow/PA development services and technical support

  Designing, coding, testing, debugging, documenting, implementing, and maintaining ServiceNow/PA software applications, dashboards, and reports

  Ensures that system improvements are successfully implemented

  Implement ServiceNow Service Performance Management framework workflows that integrate with external web services

  Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution

  Define the services that ServiceNow/PA delivers and gets alignment with customers on service definitions, SLAs, and critical metrics

  Contribute to a ServiceNow roadmap that plans out investments in system maintenance, upgrade schedule, system improvements, and additions to the ServiceNow/PA ecosystem that aligns with the longer-term goals and objectives of IT and Capgemini’s customers

  US Citizenship

  Ability to obtain a Public Trust Clearance

  Working with federal clients

  1 years’ experience developing on the ServiceNow platform

  Performance Analytics certification

  ServiceNow Certified Systems Administration (CSA) certification

  ServiceNow Certified Application Developer certification

  ITIL V4 Foundation or above

  2 years experience solutioning/developing business intelligence solutions

  Experience using the Agile/Scrum methodology to define and deliver development work

  Experience in HTML, CSS, Javascript, AJAX, integrating to multiple data sources used to populate ServiceNow modules

  Experience with standard methodologies of software development - logging, unit testing (ATF), code reviews, etc.

  Service Integration and Management and Service Performance Management experience is a plus

  Good understanding of ITSM Tooling / ServiceNow / Performance Analytics

  Solid understanding of solution components and their capabilities (applications, infrastructure, networks, databases, web technologies)

  Superb communication skills (verbal and written)

  Able to work independently and demonstrate initiative through proactive behavior

  Participates in and/or leads diagnosis and fixing of problems within area of expertise

  Identifies and fixes the root cause rather than just symptoms

  Proficient in use and understanding of ITSM processes & systems for client and Capgemini benefit

  Listens and ensures understanding of the client’s requirements to be able to support the design of appropriate solutions

  Works with peer team to develop and promote the solution

  Displays a basic and developing understanding of Capgemini, the way we do business and the technologies involved

  Possesses good analytical skills and can apply sound levels of logic to tasks undertaken

  Possesses good presentation skills

  Experience Preferred but not required:

  Experience of one popular web framework - React, AngularJS

  Experience building reports and dashboards in a formalized reporting application like ServiceFlow, SSRS, etc.

  Advanced scripting experience using best practice formatting and comments in Script Includes, Business Rules, etc.

  Experience with upgrades and skipped update remediation

  Life at Capgemini

  Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

  Flexible work

  Healthcare including dental, vision, mental health, and well-being programs

  Financial well-being programs such as 401(k) and Employee Share Ownership Plan

  Paid time off and paid holidays

  Paid parental leave

  Family building benefits like adoption assistance, surrogacy, and cryopreservation

  Social well-being benefits like subsidized back-up child/elder care and tutoring

  Mentoring, coaching and learning programs

  Employee Resource Groups

  Disaster Relief

  About Capgemini

  Capgemini is a global leader in partnering with companies to transform and lead their business by harnessing the power of technology. The Group is guided everyday by its purpose of igniting human energy through technology for an inclusive and balanced future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, motivated by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

  Get The Future You Want | www.capgemini.com

  Disclaimer

  Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

  This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever vital to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

  Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please get in touch with your recruiting contact.

  Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

  Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

  Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

  Job: Infrastructure

  Organization: CIS US P&C

  Title: Sr. ServiceNow Developer- Performance Analytics

  Location: GA-Atlanta

  Requisition ID: 074397

  Other Locations: US-IL-Chicago, US-TX-Dallas

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