Sr. Service Management - Data products support

　　This role is part of a high performing team of talented IT specialists who provide world-class support for Data Analytics. You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise.

　　You will be part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as Python, Tableau, relational databases, message queuing, AWS cloud services, and more.

　　About the Role

　　As a Sr. Service Management - Data products support you will:

　　Deliver reliable infrastructure and application operations according to business expectations across the application portfolio.Deliver IT lifecycle management focusing in day-to-day operation and service improvement, ensuring reliability and availability.Collaborate with different partners and teams to implement IT standards (operational, compliance, etc).Monitor, support and improve services according to incident, change and problem management for daily operations according to IT/ TR and industry standards.Manage internal cross functional collaboration for transformation, through continuous process improvement and advisory on high value propositions considering best practices and business needs.Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.Understand ITIL processes related to incident management, problem management, application life cycle management, operational health management.Responsible for monitoring and analyzing business operational and technical key metrics.Effectively articulate complex problems, concepts, and solutions to varied audiences.Contribute to the strategy of the department and drive implementation of department goals that support the company's core values.Participate in complex initiatives such as large-scale upgrades.Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.Ensure documentation, processes, and procedures are updated regularly.Participate in a continuous learning culture and a curiosity about emerging technologies.

　　About you

　　You're a fit for the role of Sr. Service Management - Data products support if your background includes:

　　+3 years of experience in service management or support related activitiesProven proficiency in Python/SQL.Experience in AWS foundationsFluent in speaking and writing English.Tableau/Data Dog preferred.ITIL Certification preferred.Strong IT Service Management and standards experience. Application support experience.Proven experience in IT Lifecycle.Bachelor's degree or equivalent required; Computer Science or related technical degree preferred.Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.Proven track record of success participating in projects and initiatives even with ambiguous details provided.Strong customer service, problem solving, organizational and conflict management skills.Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.Proven ability to learn new technologies quickly.Hands-on experience with programming and scripting languages.Comfortable in a fast-paced environment and motivated by complex technical and business challenges.

　　What's in it For You?

　　You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

　　Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.

　　Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

　　Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings and employee incentive programs; resources for mental, physical, and financial wellbeing.

　　Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

　　Social Impact: Nine employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

　　Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

　　#LI-DD3

　　Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

　　We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

　　Accessibility

　　As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

　　We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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　　More information about Thomson Reuters can be found on https://thomsonreuters.com.