Description
Amazon Transportation Services (ATS) is seeking a highly skilled and a motivated team player to be part of this dynamic team. As Amazon Transportation Services (ATS) we strive to be the earth’s best logistics service provider. We make product journey in the supply chain smooth, to ensure best customer experience.
As a Senior Program Manager, you are responsible to work with Program Managers, Business Analysts and Operations Managers to drive actions across planning, forecasting, data analysis and delivery to drive results for our transportation Operations cutting across Europe
Role and responsibilities - Eye for detail, uncover trends to go beyond the obvious, identify the “whys”
Be comfortable dealing with ambiguity, asking questions and taking up challenges
Deal with multiple teams; understand newer areas of business with ease
Own multiple projects and driving them to closure
Responsibility for defining and driving operational/business goals
Collaborate on the design, development, maintenance, and delivery/presentation of forecasting models, metrics, reports, analyses, and dashboards to drive key business decisions
Building a data oriented culture, adoption of technology solutions and process improvement projects to achieve operational and business goals
Managing stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc
Designing and developing strong relationships with senior stakeholder
Ensuring high quality standards for interviewing and hiring employees at all levels of the org
Key job responsibilities
Responsibilities include, but are not limited to:
• Lead reactive scheduling program strategy for Amazon customer outbound network. The role will strategize the overall improvements in linehaul costs, that accounts for $3 BN across Europe and North Amaerica
• Lead a planning team to support ROC operations through long term operational planning, working closely with finance partners and operations leaders to translate long term requirements into tech pipeline
• Holding operations leaders accountable for deviation from OP/R&O goals on productivity, defect reductions, operations metrics, etc.
• Interface and engage with cross-functional stakeholders and Sr leadership to define strategy, operationalize the planning to ensure the efficient delivery and customer satisfaction
• Define metrics, goals, and strategic direction across functional area(s) in support of overall group vision.
• Hires, coaches effectively and provides feedback to direct reports to help develop talent and support career development
• Drives within the team the ability to be fungible and deal with ambiguity while planning for new customer/programs.
• Demonstrates the ability to adopt new technology and adapt to widely varying customer requirements
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed.
• Must be able to quickly understand the business impact of the trends and make decisions based on available data.
• Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
• Excellent communication, both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum
About the team
The team is responsible to filling in the gap between customer requirements and planning using cutting edge technology and ream-time decision making.
We are open to hiring candidates to work out of one of the following locations:
Hyderabad, TS, IND
Basic Qualifications
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred Qualifications
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field