Moody's is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don't meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.

　　Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

　　At Moody's, we're taking action. We're hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We're educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity

　　The Role / Summary:

　　The People Services & Solution Senior People Connect Associate provides seamless customer experience for Moody's employees within region. Reporting to the People Connect Manager, this role will work to meet all expected service level agreements, track and analyze cases, and resolve and escalate cases, as needed. The People Services & Solution Senior People Connect Associate will provide thoughtful and informative responses to employees, while mentoring and collaborating with the operational team, supporting across all HR lifecycle processes. In addition, Senior People Connect Associate will be responsible for the administration and improvement of HR processes, with an emphasis on data entry, workflow monitoring and approvals, document creation, and other HR transactions in Moody's systems.

　　Responsibilities:

　　Research and troubleshoot intricate employee cases of a varied scope, resolving or escalating as needed to reach case resolution

　　Provide guidance and trainings to Associate Hub team members on basic inquires, tracking all responses through ServiceNow, in a timely and thoughtful manner

　　Support priority cases for employees globally, when raised within time zone, collaborating and identifying appropriate parties to notify, when applicable (act as an escalation point for complex cases)

　　Process and maintain transaction completion, documenting in system, across the complete employee lifecycle to support employees in region

　　Act as an inclusive, employee centric, and support champion team member that embodies and reflects Moody's culture

　　Support operational work across the Moody's People Team to drive efficient and consistent process

　　Continue to develop professional Human Resources expertise, applying Moody's People policies and procedures to resolve a variety of employee cases

　　Process, verify and maintain documentation relating to all aspects of the employee life-cycle

　　Administer HR processes and procedure with close attention to confidentiality, timeliness, privacy and fairness

　　Raise issues and case questions with the Operations Manager, working to improve services against service level agreements

　　Uphold Hub policies, procedures, and work instructions, including meeting operational standards and maintaining employee satisfaction

　　Establish strong working relationships across operations global and regional teams to support technology and HR processes

　　Adhere to all service level agreements and organizational effectiveness measurements

　　Perform other tasks as assigned by leadership team

　　Investigate the root cause of data or service quality issues.

　　Qualifications:

　　Bachelor's degree or equivalent

　　2-4 years of experience in HR or other related field, especially in a service center

　　Knowledge of Americas HR practices and regulatory guidelines

　　Experience within SuccessFactors and ServiceNow

　　Bi-lingual capability (English and other language) preferred

　　Strong oral, written and interpersonal communication skills in English (English required)

　　Passion for data combing and analysis to build effective processes that delivers exceptional user experience

　　Understanding of end-to-end user experience within HR processes

　　Strong familiarity with data problem-solving and trend spotting with a human-centered mindset

　　Business driven team-oriented demeanor and ability to work within a Team

　　Ability to prioritize, work collaboratively, and thrive in a fast-paced environment adapting to new technologies when needed

　　Sound judgement and discretion with sensitive information, escalating when appropriate

　　Effective listening and growth mindset to service a diverse employee population

　　Commitment to continual process improvement

　　Preferred:

　　Knowledge and proficiency on specific employee benefits within the Americas

　　* Ability to promote and implement changes to current practices and processes

　　The Department / Team

　　The People Team's mission is to power Moody's growth with exceptional talent developed through impactful insights, processes, and experiences in an inclusive community where people want to come and stay.

　　Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

　　Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

　　For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

　　Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee's tenure with Moody's.