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Sr Manager, Technology Services Strategy & Operations
Sr Manager, Technology Services Strategy & Operations-March 2024
New York
Mar 31, 2025
ABOUT CVS HEALTH
CVS Health is a healthcare innovation company. Together, we are helping people on their path to better health.
10,000+ employees
Healthcare
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About Sr Manager, Technology Services Strategy & Operations

  Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

  Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

   Position Summary

  Sr. Manager (IC) - Technology Strategy & Business Operations

  CVS Health is seeking a highly motivated and experienced professional to join our team as the Sr. Manager - Technology Strategy & Business Operations, part of the Technology Services and Solutions (TSS) organization. In this role, you will play a pivotal role in overseeing strategic objectives in partnership with VP, Infrastructure Operations and Service Delivery, and Executive Director of Strategy Leader for the Technology Services and Solutions (TSS) organization. You will lead strategic alignment, communications, facilitate decision-making across the team, and ensure efficient execution of our strategy & key initiatives. You will also drive organizational efficiency, operational improvements and provide program updates while serving as a liaison with other program managers, chief(s) of staff, and leaders. The ideal candidate will have a strong background in program/project management, and effective communication, coupled with the ability to drive cross-functional teams towards successful project outcomes. This role requires exceptional organizational skills, strong business & technical acumen, and the ability to influence and drive change within the organization.

  Key Responsibilities:Strategic Partner: Collaborate closely with the Strategy leader and Vice President for the respective TSS Tower to develop, communicate, execute the team's strategic initiatives.Collaboration: Serve as key liaison and collaborate with Strategy & Ops leads and cross-functional teams within TSS and DDAT and other internal Planning functions e.g. Finance, HR etc. on Strategy, planning and execution rhythm of the business and operational excellenceExecutive Support: Serve as the primary point of contact and provide high-level support to the VP, including prioritizing tasks, and ensuring timely follow-up on key issues.Program/Project Management: Lead or support critical projects and initiatives, ensuring alignment with strategic goals and timely execution. Track progress and report on key performance indicators.Communication: Develop and disseminate clear and effective communication materials, including executive presentations, reports, and memos for both internal and external stakeholders.Stakeholder Engagement: Build and maintain relationships with leaders, cross-functional teams, and other program managers to facilitate collaboration and knowledge sharing.Data Analysis: Gather, analyze, and present data to support decision-making processes, identify trends with quantitative and qualitative insights and recommendations, and drive continuous improvement efforts.Problem Solving: Act as a key problem-solving resource for the VP, helping to address complex issues and challenges within the organization.Meeting Facilitation: Organize and lead meetings, and set agendas ensuring that discussions are productive, action items are documented, and decisions are followed through. Supporting CVS Health in attracting, retaining, and engaging a diverse and inclusive workforce that delivers on our purpose and reflects the communities in which we work, live, and serve. Required Qualifications .Proven experience in a strategic role, such as Strategy, Product and/or Business Operations or Chief of staff, within a technology organization.Understanding of technology concepts as they relate to large enterprises. Previous IT/HighTech experience highly valuable, deep understanding of IT hardware/software/services markets, trends.Strong program/project management skills with a track record of successfully leading cross-functional initiatives.Exceptional analytical and problem-solving abilities.Excellent written and verbal communication skills.Demonstrated ability to work effectively with senior leaders.Highly organized, detail-oriented, and able to manage multiple priorities.Proficiency in data analysis and creating presentation materials.Ability to quickly understand a complex enterprise function in a highly matrixed organization.Ability to adapt to a fast-paced, evolving environment. Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, an d proactively managing bias. Preferred Qualifications 7+ years of experience in Strategy, Product/Technology or Management Consulting with specific expertise in Technology.7+ years' experience leading strategy development, business operations and execution with both internal and external stakeholders Education

  Bachelor's degree from an accredited college in business administration, information technology, or a related field or, equivalent experience (HS diploma + 4 years relevant experience)

  Master's degree in technology or business preferred.

  Pay Range

  The typical pay range for this role is:

  $120,750.00 - $240,000.00

  This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

  In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

  For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

  CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

  You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

  CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through [email protected] If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.

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