The Sr. Manager, Specialty Access Solutions (SAS) Centers of Excellence, Patient Support Technology, is responsible for assisting with key strategic and tactical digital patient support and enablement initiatives within SAS spanning the Pfizer portfolio within IM (Internal Medicine); in addition to other businesses as required (RD, Oncology, I&I).

　　This role is responsible for supporting patient access and support programs through enabling technologies such as POLARIS PSS/PSSP and other digital solutions. The role will identify, assist, and activate advanced technology solutions that enable a positive customer engagement experience with Pfizer patient support programs delivered within the Pfizer 'Hybrid Hub' model, third party hub vendors, internal case management teams, and patient support roles (FAL/FRM/FAS/PAC/PAN/AN), and/or new patient engagement models. The Sr. Manager will assist with governance of the POLARIS Patient Support Services (PSS) Enterprise Client Relationship Management platform, including compliance to all Pfizer policies and privacy standards; integration of the platform with other services; and management of the master data file related to all business units. The individual will assist in coordinating to address escalations and questions to ensure appropriate application of the POLARIS PSS CRM platform and data, ensure appropriate and efficient flow of data to the users. The individual will identify and assist capability evolution and enhancements.

　　The Sr. Manager will need to understand and succinctly communicate the current patient support approach for each patient support program managed by the SAS CoE. The role is expected to bring together business and digital partners within an agile approach to continually evolve our patient engagement and operational capabilities. The Sr. Manager will partner closely with SAS CoE Hub Leads, MARM, SAS CoE, CM Digital Innovation, BU field resource teams, and legal/compliance/privacy.

　　RESPONSABILITIES

　　The Sr. Manager will work across the Pfizer portfolio, requires a strategic mindset, experienced in identifying, selecting, and implementing technology solutions in servicing HCPs and patients, can manage complex projects, drive implementation, have a compliance-oriented mindset, and demonstrates managerial courage. Key responsibilities include, but are not limited to the following:

　　Assist with the development of the patient support digital strategy and framework to evolve our e-solutions and digital toolsIntegrate patient support tools, such as digital companions and predictive tools into the HUB PSP environmentAssist Polaris PSS CRM governance, evolution, and deployment for SAS CoE led initiativesAssist and champion key SAS CoE IM business initiativesDrive adoption and alignment with our over-arching digital ecosystem roadmaps and strategy recConsult with key partners (e.g., Digital Patient Support Services, project partners, Salesforce, etc.), hub vendors and other critical stakeholdersIdentify and assess potential third-party (3rd) digital solutions that address patient and provider access barriersAssist a team of developers, IM data scientists, analysts, and engineers to (i.e., internal/external) project resolutiono Triage tickets with other digital teams, including telephony, infrastructure, data connectivity, systems interoperability, Polaris PSS CRM infrastructure, etc.o Assure the quality of source data integration through development, implementation, and maintenance of a world class master data management (MDM) strategyo Offer a deep understanding of patient and HCP engagement technologies (e.g., Regulated Orchestration Portals, mobile APPs, web, marketing, social, and other solutions)o Create and maintain an inventory of related patient data across the product portfolio, patient data flows, and all our business process maps through Legal review and approvalManagement of key internal Patient Case Manager support (e.g., POLARIS PSS CRM, master data files, digital tools to connect to third parties, etc.)Ensure Pfizer data contract privacy and re-identification terms are adhered, and conflicts or issues brought to the attention of Payer & Access (P&A) Legal and Privacy

　　BASIC QUALIFICATIONS

　　Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers and develop and coach others to achieve meaningful outcomes and create business impact.

　　Bachelor's Degree required7+ years of experience with digital tools, digital program management, and CRMsStrong project management skills and experienceA high attention to detail, specificity with a customer service orientation is highly desiredKnowledge of retail and specialty pharmacies, patient support program (Hub) programs), and payer intermediaries for retail and specialty productsPrior success delivering results and working in a highly matrix organization and experience with collaborating across multiple stakeholders to drive resultsEffective communication skills.

　　PREFERRED QUALIFICATIONS

　　Experience in designing digital patient support solutions (e.g., ROP, APP, and data hubs)Experience in designing and managing a CRM, a plus.Direct experience with tools like: Sales Cloud, Service Cloud, Marketing Cloud, and the Salesforce Lightning Platform.

　　EXPERIENCE

　　Knowledge of HUBs and payer intermediaries for specialty preferredEexperience with customer engagement and Salesforce technology for patients and HCPs, including data flow and governance, ROPs, websites, IVRs, CTIs, infrastructure teams, mobile applications, EHR, reporting & analytics, and customer relationship management.Demonstrated ability to drive our SAS CoE engagement programs, projects, and initiatives forward across digital and telephony, brand assisters, and compliance to enhance our ability to deliver high quality customer experiences, is strongly desired

　　Other Job Details:

　　Last Date to Apply for Job: January 10th, 2024Eligible for employee referral bonusThe position will require approximately 20% travel to hubs, POAs, and other related venues/meetings. This includes overnight travel. Must be able to travel on airplane and trains to go to Pfizer NYC and/or Collegeville HQ, and HUB/technology vendor locations, and various meetings.

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　　The annual base salary for this position ranges from $113,900.00 to $189,700.00. In addition, this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

　　The annual base salary for this position in Tampa, FL ranges from $102,500.00 to $170,800.00.

　　Relocation assistance may be available based on business needs and/or eligibility.

　　Sunshine Act

　　Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

　　EEO & Employment Eligibility

　　Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

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