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Sr Manager, Loss Prevention
Sr Manager, Loss Prevention-November 2024
Overland Park
Nov 22, 2024
ABOUT SPECTRUM
Spectrum provides a full range of advanced broadband services, including video entertainment programming, internet access, and home phone service.
10,000+ employees
Media, Telecom
VIEW COMPANY PROFILE >>
About Sr Manager, Loss Prevention

  The Sr Mgr, Loss Prevention will be responsible for the planning, execution and management of the overall operations of the loss prevention function. Additionally, this position encompasses strategic and tactical oversight for all aspects of assets protection/loss prevention related to Charter Communication’s people/product/profitability/brand protection. Manages development and implementation of industry leading loss prevention policies, processes and procedures. Collaborates with regional and national stakeholders across Charter business groups and partners.

  Actively and consistently support all efforts to simplify and enhance the customer experience

  Manage development and implementation of industry leading loss prevention policies, processes and procedures across distribution center and sales channels

  Drive the strategy and execution of omnichannel data requirements and analytics required to support an effective loss prevention program, partnering with retail operations and customer operations stakeholders

  Act as the primary liaison for across regions and staff, coordinates the post-loss resolution process and manages incorporation and operationalization of key learnings and improvements across distribution centers and channels

  Support the strategic planning for the loss prevention function, identifying key loss prevention risks and developing industry leading mitigation strategies that leverage advanced analytics and technology solutions to proactively mitigate losses

  Manage enterprise-wide risk assessment program

  Ensure all financial and operating objectives of loss prevention projects and operations nationally are being met

  Coordinate the development and execution of industry leading loss prevention training and investigations capabilities across regions

  Support development and delivery of loss prevention related awareness collateral and communications across regions

  Partner with cross-functional stakeholders to support evaluation, selection and implementation of loss prevention technologies and analytics related capabilities across retail infrastructure

  Support development and implementation of a proactive and predictive risk strategy, combining early identification of significant loss risks across regions with a proactive mitigation and ongoing inventory audit and surveillance program

  Act as the primary day-to-day contact for corporate functional partners and interfaces regularly with businesses

  Cultivate skilled loss prevention leaders within the corporate team and regionally by assigning responsibility, managing accountability and providing opportunities for growth

  Assist in driving enterprise-wide deployment, implementation, and oversight of strategic and tactical measures intended to ensure end-to-end effective and secure disbursement of Charter product, assets, and materials

  Ensure the appropriate Asset Protection frameworks are present, executed, and evaluated on a consistent basis in various Charter functional areas(Supply Chain/Warehouse/IT/Retail/Facilities/etc.)

  Perform other duties as requested

  Required Skills/Abilities and Knowledge

  Ability to analyze and interpret data

  Ability to effectively present information to management

  Ability to make decisions and solve problems while working under pressure

  Ability to show judgment and initiative and to accomplish job duties

  Ability to communicate effectively with all levels in the organization

  Ability to think strategically and anticipate future trends, needs and expectations

  Demonstrated experience with latest loss trends (e.g., organized retail crime [ORC], identity and payment fraud, etc.) and industry leading policies, processes and procedures to proactively counter and mitigate losses across a wide range of loss scenarios

  Required Education

  Bachelor’s degree in an area relevant to the loss prevention field preferred

  Required Related Work Experience and Number of Years

  Experience in asset protection / loss prevention focused on high value assets within an organization including leadership positions - 10

  PREFERRED QUALIFICATIONS

  Preferred Related Work Experience and Number of Years

  Multi-unit level loss prevention/asset protection experience - 5

  WORKING CONDITIONS

  Office environment

  GSE600 2024-28143 2024

  Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensivepay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

  A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

  Get to Know UsCharter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.Watch this video to learn more. (https://www.youtube.com/watch?v=N-HEOHIAU7Q)

  Who You Are Matters HereWe’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)

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