Job Summary

　　JOB DESCRIPTION – SR. MANAGER, GLOBAL PRICING OPERATIONS

　　Location: North America

　　Division: Music

　　Line Manager: Director, Global Pricing Operations

　　Contract Terms: Full Time

　　THE TEAM

　　Ticketmaster Music is a passionate team dedicated to supporting the needs of the world’s biggest touring artists (and their promoters, agents, and managers). Tasked with building Ticketmaster’s relationships with the Artist community, this entails being on the pulse of where the business is moving through discussion with major industry players, informing the Artist community of the latest developments within Ticketmaster, assisting with the operations of events, acting as a resource to help maximize ticket sales and awareness, driving incremental revenue throughout the tour cycle, and understanding Artist needs and how Ticketmaster can serve them with new Products and Services.

　　Within Ticketmaster Music, the Global Pricing team plays a critical role – an invaluable resource for top tours to price their tickets to market and capture fair value on their events, ensuring we sell the right ticket, to the right fan, at the right price.

　　THE JOB

　　The Sr. Manager, Global Pricing Operations is responsible for managing operational best practices for Ticketmaster’s growing and constantly-evolving global pricing business, as well as managing global projects to build alignment on pricing initiatives. The role helps ensure pricing teams and other pricing stakeholders have the tools and operational support they need to execute against their goals. This role will collaborate with regional operations leads around the world to champion Ticketmaster Music’s pricing initiatives and provide guidance – building relationships with promoters, and ensuring successful setup, pricing execution, and settlement of their events. This role will also manage the Pricing Escalation process – create and maintain strong relationships with users of the Pricing Tool, internal support teams, as well as the product and engineering teams.

　　The Sr. Manager, Global Pricing Operations will be required to have client-facing interaction to strategize, present recommendations, and grow relationships. Working in a fluid environment, the ability of this role to effectively prioritize is crucial; this role must adapt to change, be innovative, and work with cross-functional teams to ensure the pricing workflow is optimized and stable.

　　BENEFITS & PERKS

　　Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

　　HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)

　　YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets

　　WEALTH: 401(k) program with company match, Stock Program Reimbursement

　　FAMILY: New parent programs & support including caregiver leave and infertility support

　　CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings

　　OTHERS: Volunteer time off, crowdfunding network

　　WHAT YOU WILL BE DOING

　　Manage the operations process for market-based pricing events around the world – setup, troubleshooting, ongoing pricing, reporting, product, and settlement

　　Sustain operational success; investigate issues quickly, be proactive in finding solutions, and think ahead of the next challenge

　　Engage internal support teams in the pricing team’s mission

　　Identify and build critical partner relationships and create a pricing support plan to reach targeted goals

　　Develop global best practices, collaborating with local teams and stakeholders to implement them locally while also developing an understanding of local market needs

　　Identify trends in escalations, find creative solutions, and hold stakeholders accountable to drive results

　　Collaborate with Product and Engineering team on feature priorities, rollout, roadmap, testing, and design

　　Monitor major onsales and ensure Pricing escalations are resolved as quickly and efficiently as possible, putting systems in place to ensure incidents are proactively resolved

　　Build relationships with pricing partners, and advocate for pricing initiatives and internal goals

　　Work with cross-functional groups, including - but not limited to - tour execution, marketing, finance, event operations, legal, product teams, data teams, etc., to initiate and execute ad hoc projects within the constraints of tight, and often fluid, time deadlines for pricing operations programs

　　WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

　　Expert knowledge of the Ticketmaster Host system, event build process, and settlement

　　Thorough understanding of the business dynamics between venue, promoter and artist

　　Must be proficient in Excel, Word, Outlook, PowerPoint, and Airtable

　　Must be able to think through, evaluate and solve problems logically and efficiently

　　Experience managing direct reports a plus

　　Must have exceptional organizational skills and meticulous attention to detail

　　At least 5 years work experience

　　Ticketing experience required

　　Bachelor’s degree preferred, but not required

　　YOU (BEHAVIOURAL SKILLS)

　　Leadership skills – ability to see the big picture but also guide colleagues through day to day challenges

　　Exhibiting characteristics of integrity, honesty, discretion, loyalty and kindness to peers

　　Ability to build relationships and work collaboratively to drive results

　　Highly effective communication skills – written and verbal

　　Good interpersonal skills, and ability to work effectively with a range of people and personalities

　　LIFE AT TICKETMASTER

　　We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

　　Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

　　We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

　　Our work is guided by our values:

　　Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

　　Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

　　Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

　　Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

　　EQUAL EMPLOYMENT OPPORTUNITY

　　We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

　　Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

　　We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

　　We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

　　HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

　　Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

　　The expected compensation for this position in NYC is:

　　$76,000.00 USD - $95,000.00 USD

　　The expected compensation for this position in Westchester is

　　$76,000.00 USD - $95,000.00 USD

　　**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the New York Salary Transparency in Job Advertisements Law. It is estimated based on what a successful New York City applicant might be paid. It assumes that the successful candidate will be in New York City or perform the position from New York City. Similar positions located outside of New York City will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the NYC Law, a potential new employee’s salary history will not be used in compensation decisions.

　　**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Westchester County Human Rights Law . It is estimated based on what a successful Westchester County applicant might be paid. It assumes that the successful candidate will be in Westchester County or perform the position from Westchester County . Similar positions located outside of Westchester County will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Westchester County , a potential new employee’s salary history will not be used in compensation decisions.

　　About Us

　　Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.

　　We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.

　　There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.