428901BR

　　Job Title:

　　Sr Manager, Enterprise Customer Identity & Access Management (CIAM)

　　Company Overview:

　　Our Values

　　At TD, we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and behaviors. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career, and be part of our caring and inclusive culture.

　　Making Your Well-being a Priority

　　A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment, so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.

　　Our Total Rewards Package

　　Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

　　How We Work

　　At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they’ll always have access to the TD community to experience our culture of care.

　　Who We Are

　　TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

　　Auto req ID:

　　428901BR

　　Department Overview:

　　Building a World-Class Technology Team at TD

　　We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open.

　　Reporting to the Head of Enterprise Customer Identity and Access Management (CIAM), Enterprise Protect, the successful candidate is responsible for the oversight, product ownership and delivery of Enterprise, CIAM platforms (CA and US). The successful candidate will have the ability to act like an owner and oversee the onboarding of business lines to platforms, introduction of net new enhancements, and drive to target state by realizing channel consistency and alignment across the Enterprise.

　　Responsibilities include:

　　Strategy – The successful candidate will own the product maturation strategy for all platforms under their management, including the identification of immediate and future opportunities using a wide range of internal and external resources (e.g. Industry best practices, customer sentiment, fraud rates, stakeholders, backlogs, operational data, CIAM Base Platform strategy etc.).

　　Project Execution – Will execute and support CIAM and Partner funded related customer authentication initiatives. Manages projects that are designed to enhance CIAM capabilities such as enabling different authenticator methods and the deployment of desktop tools to customer facing employees. Ensure execution aligns with New Evolution of Work (NEW) operating model.

　　Project Oversight – Will oversee Product Owners are effectively managing Agile Pod(s), ensuring the project has a healthy backlog which aligns to the project vision and the roadmap.

　　Product Ownership – Responsible for product development with a mindset of constant improvement to reach target state. Maintains a multi-year vision roadmap, detailing enhancements, integrations, and opportunities for the portfolio and owns all decisions pertaining to systems under management

　　Platform Adoption – Defines and executes a migration strategy for existing, bespoke and/or outdated telephony-based authentication services and systems across the enterprise

　　Operational Support – Manages customer and business unit issues as they relate to the portfolio of the role, provides subject matter expertise, and where required, takes ownership of issues from identification to resolution.

　　Platform Development - Ensures currency and cloud migration strategy is maintained for all applicable systems within the portfolio of the role.

　　Business Architecture – In conjunction with key stakeholders, defines current state/future state and identifies gaps to align business and technology to the Enterprise Customer Authentication Platform for current and future-looking development strategies.

　　3 rd Party / Vendor Oversight – Maintains a deep understanding of how 3 rd party authentication provider assets intersect with the enterprise platform and what data needs to be consumed centrally

　　Leadership & Resource Management – Directly manages and develops a focused team of product owners and delivery leads. "Influences without Authority" to mobilize project, vendor and stakeholder resources where required.

　　Continuous Improvement – Consistently evaluates platform performance and seeks out opportunities to tweak and/or overhaul underperforming assets, policies, vendor arrangements and technical designs.

　　Documentation – Establishes and maintains key artifacts detailing technical and business processes as related to the portfolio including min requirements, architectural blueprints, and system overviews.

　　Country:

　　United States, US TD Footprint

　　Job Requirements:

　　What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. Here are the minimum requirements for this position:

　　University Degree.

　　Information Security Certification / Accreditation an asset.

　　10+ years of relevant experience.

　　Advanced knowledge of the business and technology standards.

　　Thought leadership with deep expertise and knowledge of the business and technology standards.

　　Experience leading, overseeing/managing a team or group(s) of moderate to large or in size, scope, risk and complexity.

　　Excellent communication, negotiation and organizational skills, including the ability to present options in business terms to both IT and business staff including executives.

　　Must be eligible for employment under regulatory standards applicable to the position.

　　Hours:

　　40

　　Job Details:

　　About This Role

　　We are looking for someone to lead a team of Technology Controls / Information Security experts as they develop and manage strategies, programs, tools, frameworks and policies as well as provide specialized oversight, control and governance activities for a key business segment or transformational strategic initiative. Both your influence and exposure to executives and various groups enterprise-wide will allow you to expand your efforts to minimize overall technology risks to TD.

　　Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here are the essential job functions of this position:

　　Consult with partners on Technology Controls and Information Security programs, policies, standards and incidents.

　　Assign and oversee resources on risk assessments, required controls definition, control procedure appropriateness, vulnerability assessments etc.

　　Conduct comprehensive risk and control design assessments for an application portfolio, articulate and document impact of control gaps to the business and the overall Bank, risk mitigation and remediation plans, remediation strategy document or provide info security solutions to address risks.

　　Make sure technology, processes and governance are in place to monitor, detect, prevent, and react to security threats against TDBG’s business.

　　Contribute to the definition, development, and oversight of a global network and endpoint security threat management strategy and framework.

　　Ensure team follows internal policies and procedures, technology control standards and applicable regulatory guidelines.

　　Adhere to and advise on, oversee, monitor, enforce enterprise frameworks and methodologies that relate to technology controls / information security activities.

　　Grow team expertise so it aligns with company demand and TD's direction; assess team skills and capabilities and find ways to improve value delivered.

　　Responsible for management of the overall team(s) providing both leadership and guidance.

　　Set targets and objectives for the team.

　　Provide coaching, development, succession, recruitment, resource management and overall team leadership for team members, regularly contribute to performance and development plans.

　　Other duties as assigned • Driving Requirements: • Travel Requirements:

　　Inclusiveness:

　　Our Commitment to Diversity, Equity, and Inclusion

　　At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

　　EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

　　Accommodation

　　If you are a candidate with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

　　How We're Helping Make an Impact in Communities

　　TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

　　We look forward to hearing from you!

　　State:

　　Connecticut, District of Columbia, Delaware, Florida, Georgia, Massachusetts, Maryland, Maine, North Carolina, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, South Carolina, Virginia, Vermont, TD Footprint

　　City:

　　Atlanta, Baltimore City, Boston, Burlington, Charlotte, Cherry Hill, Concord, Fairfield, Greenville, Miami, Mount Laurel, New York, Philadelphia, Portland, Providence, TD Footprint, Vienna, Washington, Wilmington

　　Qualifications:

　　Preferred Qualifications - Here are the preferred qualifications for this role:

　　Expert understanding of Authentication concepts and technologies

　　5+ years' experience in a similar function, preferably in the Financial Industry

　　Ability to work in an agile environment, following scrum methodology

　　Has Certified Scrum Product Owner (CSPO), or will obtain this certification

　　Bridges the gap between strategy and execution

　　Analytical and logical thinking applied to creation and understanding of risk models

　　Ability to work with diverse stakeholder groups across all distribution channels

　　Considers the authentication needs of customers and requirement to drive an exceptional experience

　　Highly motivated self-starter with a passion for challenging the status quo and the ability to stay resilient under pressure; proven ability to take independent action to achieve results

　　Strong interpersonal, relationship building and team management skills

　　Ability to start at a high level and go deep to understand business problems

　　Broad technical knowledge of establishing data injection from 3rd party sources into a centralized platform

　　Exceptional organizational skills and attention to detail with the ability to deliver results within strict timelines and manage multiple priorities in a fast-paced environment

　　Ability to collaborate effectively across teams, and achieve goals through others

　　Consistent demonstration of ownership and commitment

　　Promote positive and inclusive team environment

　　Knowledge of financial applications and proficient use of MS Office including Visio

　　#TDCyberSecurity

　　Work Location:

　　4140 Church Road

　　Business Line:

　　TD Bank AMCB

　　Job Category - Primary:

　　Technology Solutions

　　Job Category(s):

　　Technology Solutions

　　State (Primary):

　　New Jersey

　　State #2:

　　New York

　　State #3:

　　Florida

　　State #4:

　　Massachusetts

　　State #5:

　　Pennsylvania

　　State #6:

　　South Carolina

　　State #7:

　　Connecticut

　　State #8:

　　New Hampshire

　　State #9:

　　Maine

　　State #10:

　　Vermont

　　City (Primary):

　　Mount Laurel

　　City #2:

　　New York

　　City #3:

　　Miami

　　City #4:

　　Boston

　　City #5:

　　Philadelphia

　　City #6:

　　Greenville

　　City #7:

　　Fairfield

　　City #8:

　　Concord

　　City #9:

　　Portland

　　City #10:

　　Burlington

　　Time Type:

　　Full Time

　　Employment Type:

　　Regular

　　Job Searches Match:

　　Statewide

　　State #11:

　　Virginia

　　State #12:

　　Maryland

　　State #13:

　　Delaware

　　State #14:

　　Rhode Island

　　State #15:

　　District of Columbia

　　State #16:

　　North Carolina

　　State #17:

　　Georgia

　　City#11:

　　Vienna

　　City #12:

　　Baltimore City

　　City #13:

　　Wilmington

　　City #14:

　　Providence

　　City #15:

　　Washington

　　City #16:

　　Charlotte

　　City #17:

　　Atlanta

　　Pay Range:

　　$113,000 - $214,000 annually

　　Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.