Job Description

　　A local customer is looking for a Helpdesk Admin with 2-4 years of experience to come join the team. As the company scales, they want to maintain a 1:70 ratio with their support team. Must obtain great customer service skills and be comfortable talking on the phone for 80% of the day to day. Must be comfortable with tier 1 tickets.

　　Skills and Requirements

　　a. 2-4 yrs of experience in customer service and IT support

　　  b. Hands on experience with Citrix - Must be comfortable getting into Citrix studio, looking for a machine catalogue and update it or apply a snapshot

　　  d. Must know how to change passwords and support, troubleshooting passwords issues, wifi troubleshooting

　　  e. Must be great at customer service and comfortable answering phones for primary day to day

　　  Exposure with Microsoft Suite and Windows 10 a. Din cloud - cloud based VDI

　　  b. SFHP uses an Owl- it's a webcam

　　Team Dynamics null

　　We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.