Our Company

　　Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

　　We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

　　The Challenge:

　　Adobe is reinventing how brands succeed by changing the world through digital experiences. Join us and work with digital marketing leaders and innovators as a trusted executive advisor on how to build scalable, useful personalized customer experiences. We realize that new insights can come from everywhere in the organization, and we know the next big idea could be yours!

　　We are hiring a Senior Customer Success Manager to join our Adobe Experience Cloud team. To achieve the significant opportunity ahead, Adobe Customer Success needs to lead the post-sales customer experience, driving adoption and value for our customers. In this role, you will serve as an industry-specialized Customer Success manager passionate about helping your accounts achieve their goals for personalization at scale, unifying voices across Adobe for a cohesive plan of action, and quantifying impact along the way. Industry CSMs deliver an outstanding experience for Adobe's top customers, including responsibilities for strategic planning, use case adoption, advocacy and value realization. We hire dynamic, hardworking, and creative individuals, adept at storytelling who thrive in fast-paced environments.

　　What You'll Do:

　　The Senior Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies, and frameworks for measurable impact. You will use strong executive presence and have a deep understanding of digital marketing, applying diverse sources of information, especially business trends and metrics, towards innovative customer experiences.

　　Responsibilities include:

　　Accountable for Customer's overall success with Adobe, including vision planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specializationAct as the central point of contact throughout the Customer's lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels.Network within accounts in order to achieve successful execution of client's strategy and roadmapDeliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goalsDrive adoption of Adobe products - using data to provide insights and progress from baseline through the maturity curveChampion innovation by sharing industry trends and new ways your customers can use Adobe solutions to advance their digital maturityIdentify Customer risk, and collaborate with the extended Adobe team to build and activate "get well" plansBe the voice of the customer internally at Adobe - sharing strategic use-cases, process improvements, and asks back into the internal ecosystemContribute to Customer Success thought leadership and share out best practices and feedback across the organization to continuously improve our approach

　　What you need to succeed:

　　Bachelor's Degree and/or relevant work experience10+ years of Customer Success experience in Software as a Service, Digital MarketingPassion for driving customer success and measurable outcomes with proven success guiding customers to deliver business valueStrong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and cultivate joint partnershipStrong consulting skillsAbility to prioritize, multi-task, and perform in a fast-paced environmentExceptional organizational, presentation, and communication skills, both verbal and writtenExisting knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeysSkilled at Program Management within large organizations, helping to inspire change across groups by engaging key partnersEffective at leading executive C-level discussions and presentationsFlexibility to travel (approx. 30%)

　　Get to know the team:

　　Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.

　　We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

　　At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

　　Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $126,800 -- $234,100 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

　　At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

　　In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

　　Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.Learn more.

　　Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, [email protected] call (408) 536-3015.

　　Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.