Locations: TX - Plano, United States of America, Plano, Texas

　　Sr. Associate, Process Management

　　Sr Associate, Process Manager

　　As a Process Manager, Senior Associate at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. The Process Manager, Senior Associate will play a key role in delivering and improving processes that impact the company's bottom line. In this position you will contribute immediately while strengthening your process management best practices.

　　We are seeking a disciplined, process professional who excels in a team environment and has a passion for owning and delivering results in a well-managed way. This person will have excellent communication skills, sharp attention to detail, and can adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to advance your career in the field of Process Management.

　　General Responsibilities:

　　Demonstrate an inquisitive attitude and desire to continuously improve processes.Monitor processes, identifying risks and escalating to manager if controls are not working as planned. Write and maintain process maps, procedures, and other artifacts for new and existing processes. Create clear, effective and well-documented preventive and detective controls Draft, test and revise work instructions, gain relevant approvals and ensure regular reviews take place. Collect, analyze and measure process data on the effectiveness of business processes, to initiate sustainable, repeatable, and quantifiable business practices and procedures; proactively identify and implement improvements to processes. Understand best practices and drive well managed processes. Collaborate with teammates on larger initiatives; participate on cross-functional project teams and provide input for process improvement initiatives. Develop project plans to execute process development and re-engineering. Communicate updates with internal customers on new or existing processes; may include communications at the executive level; provide customer service or training to users on process updates or rollouts; deliver presentations.

　　Basic Qualifications:

　　High School Diploma, GED or equivalent certification At least 2 years of experience with Microsoft Office or G SuiteAt least 2 years of experience in Business Process Management, Project Management, Relationship Management, Quality Assurance or Risk Management

　　Preferred Qualifications:

　　Bachelor's Degree 3 + years of experience in presenting to senior management3 + years of experience working in Auto Finance industry3 + years of experience working across lines of business

　　At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

　　Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

　　No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

　　If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

　　For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

　　Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

　　Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).