JOB DESCRIPTION DATE: November 2023

　　TITLE: Specialist, Project Administrator

　　RESPONSIBLE TO: Senior Manager, Performance Management

　　DIVISION/DEPT: Member Advancement/Analytics and Insights/ Performance Management

　　SUPERVISES: N/A

　　FLSA STATUS: Exempt

　　INCUMBENT: None

　　JOB SUMMARY:

　　Goodwill Industries International’s (GII) strategic plan is ambitious, and the Specialist Project Administrator will play a meaningful role in the execution of organizational-wide priority projects across various disciplines from the discovery phase to lifecycle maintenance. Strong communication, project management, data-tracking and reporting skills will be essential to supporting subject matter experts in the execution of projects aligned with the strategic goals key transformation initiatives.

　　BASIC FUNCTION:

　　Project Management: Responsible for managing or helping coordinate project plans, schedules, timelines, documenting member organization feedback, and ensuring that project tasks are completed on time. This includes providing technical assistance with developing business cases, identifying project objectives, defining project charters, creating project plans, communication plans, risk logs, setting deadlines, and tracking progress inside GII.

　　Communication and Coordination: Act as the central point of contact between different stakeholders involved in a project, including project team sponsors and managers, member organizations, and contractors utilizing the established project management systems and new product development (NPD) framework. They must communicate project status updates, schedule changes, and other relevant information to ensure everyone is informed and working toward common goals.

　　SPECIFIC DUTIES [1] :

　　Work with assigned team to monitor project goals, objectives, functional interdependencies, risks, and issue resolution, and member feedback within the framework of the established Performance Management office and NPD.

　　Collaborate cross-functionally as SmartSheet subject matter expert to aid in the adoption and maintenance of performance management documentation. Create and maintain performance management sheets, forms, reports and dashboards in Smartsheet using work flow automation, cross-sheet formulas and other advanced Smartsheet skills.

　　Provide technical assistance to project teams on the creation and maintenance of business cases, project charters, projects plans, communication plans, risk logs.

　　Manage changes to project scope, schedules, and costs using GII standard resources and tools.

　　Responsible for assisting assigned business owners in tracking project management activities including long and short-term project plans, determining milestones, work activities and timelines, and member feedback within the stage gates defined through the NPD process.

　　Track project performance to analyze the successful completion of goals. Develop mechanisms to identify potential work improvements supported by data analysis and customer feedback.

　　Escalate issues and risks to sponsors to determine and employ mitigation and resolution activities.

　　Assists Project Managers in setting up research feedback systems, e.g., focus groups.

　　Implement and configure project management software (Smartsheet) to effectively manage and report on all aspects of the program.

　　Create and maintain comprehensive project documentation, including project plans, dashboard files, project diagrams, and process maps.

　　Develop, implement, and maintain project budgets and cost reporting.

　　Collaborate with Analytics and Insight team members to collect and analyze data in support of organizational initiatives and establish KPIs to measure effectiveness of the enterprise projects.

　　RELATIONSHIPS:

　　Internal: Daily contact with GII team members for information exchange, consultation and collaboration.

　　External: Occasional contact with colleague organizations and vendors.

　　GII Members: Occasional contact with Goodwill members at all levels of the organization.

　　Governmental Officials : N/A

　　SKILLS NEEDED [2] :

　　Technical Skills

　　Ability to articulate and employ program procedures and processes.

　　Excellent written communication skills (grammar, spelling, punctuation, and proofreading).

　　Excellent verbal communication skills.

　　Proficiency in Smartsheet, Teams, and all MS Office professional Tools (MS Word, MS Excel, MS PowerPoint, MS Outlook).

　　Experience with SharePoint and HubSpot a plus.

　　Personal Skills

　　Ability to work successfully and professionally with diverse groups of Goodwill members and GII team members.

　　Critical thinking skills.

　　Ability to translate concepts into action.

　　Excellent interpersonal skills.

　　Excellent communication skills.

　　Excellent presentation/platform and training skills.

　　Excellent customer service skills.

　　Excellent public speaking skills.

　　Organizational Skills

　　Highly organized with effective ability to prioritize.

　　Excellent attention to detail.

　　Project/process management and improvement skills.

　　Ability to work efficiently and effectively in stressful, deadline situations.

　　Ability to work effectively in a team environment.

　　EDUCATION:

　　Equivalent combination of education and experience in project management and data analytics. Bachelor’s Degree preferred.

　　EXPERIENCE:

　　Minimum two years’ experience in program project management or equivalent type of work preferred.

　　SUPERVISION:

　　General – Latitude is given to determine approaches, procedures and methodologies for accomplishing the work. Receives administrative review. Work is reviewed to assure that it is conceptually sound and meets assignment objectives.

　　PHYSICAL EFFORT:

　　Sedentary. Lifting – 10 lbs. maximum. Some travel required.

　　EMOTIONAL EFFORT:

　　Occasional short deadlines.

　　Work environment sometimes hectic with occasional periods of high stress.

　　Our Values

　　We believe that everyone deserves an opportunity to thrive. Goodwill’s mission grounds us and happens through each one of us. This aspiration applies to each GII team member as much as to the people we serve.

　　GII’s organizational values guide all that we do; how we do our work and make decisions, and how we interact with each other, Goodwill members and all stakeholders.

　　Our mission happens through me (Passion)

　　We have a fire for our mission. We bring our energy, creativity and passion to all that we do. By contributing the best of what is within each of us, we inspire the same in our peers, and multiply Goodwill’s impact across North America.

　　Drive to make a difference (Impact)

　　We believe that our work must lead to a measurable difference in the lives of the people Goodwill serves. We are committed to performance excellence in all that we do. Our strategy focuses our work to achieve that impact, and we say no to things that do not align.

　　You before me (Respect)

　　We treat all people with dignity, kindness, appreciation and respect. We are curious without judgment, and we actively listen to ensure mutual understanding. We give everyone a caring and safe place to share their opinions, their talents, and their questions. We build trust through direct, clear and transparent communication. We are open and humble.

　　Thriving begins at home (Well-being)

　　We respect the contributions and the needs of our individual team members equally, and we understand that each one of us needs different things at different times to thrive both in and out of the workplace. We strive to make genuine and continuous investments in one another and ourselves. As such, we adopt healthy, holistic approaches to our work. We proactively care for one another and ourselves by speaking up for what we need and supporting one another in achieving it.

　　Out of Many, One Goodwill (Diversity, Equity & Inclusion)

　　We embrace all people and perspectives as we advance Goodwill’s mission help people reach their full potential through the power of work. We acknowledge historical inequities still exist and are intentional in breaking barriers through the power of work. We are committed to being part of the solutions, leaning into courageous conversations , and providing inclusive spaces and equal opportunities for real change in all of our endeavors. Our diversified reflection shall shine as one Goodwill.

　　Be bold, learn and grow (Agility)

　　We are open, creative, innovative, agile and willing to take risks. We operate with a sense of urgency, without rushing for the sake of speed. While we do our best to make good decisions, we embrace failing for the learning it affords and adapt quickly to move ahead. We are one unified team that succeeds and stumbles and learns and grows together with humility and grace.

　　[1] All duties essential, unless otherwise indicated.

　　[2] All skills and abilities are essential, unless otherwise indicated.