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Special Advisor, Clinical Operating Syst
Special Advisor, Clinical Operating Syst-January 2024
Boston
Jan 9, 2026
About Special Advisor, Clinical Operating Syst

  IHI is seeking a Special Advisor, Clinical Operating Systems (SA-COS) tolead development and implementation of a new business line at IHI, theClinical Operating System concept, to actuate data-driven workflows thatradically improve quality/safety patient outcomes, enhance patient andworkforce experience, and redefine value-based care. This vision will beachieved by integrating consulting practices, improvement methodologies,and technology platforms across hospitals and health systems. Reportingto the Vice President of Safety (Delivery), the SA-COS will leaddevelopment of the concept, including strategic planning, intellectualproperty development, the related business plan(s), partnerships withtechnology provider(s), and other related objectives as defined byManagement. Following business plan approval, the SA-COS will lead thestart-up and operations of implementation support, includingrelationship development, integration of customer perspectives intodesigns, development of business proposals, and building a team to driveresults. Position Responsibilities: Strategy and Tactics DevelopmentCollaborate with leadership to define and execute the COS vision, aims,strategy, objectives, and measures Develop business plan(s) for the IHICOS in collaboration with related operations teams, including a staffingmodel with defined roles/positions Create the intellectual property tosupport the product(s), including but not limited to instructionalmaterials, methods, training materials, and change packages Define theresults and evaluation methodology within the COS Create the profile,selection criteria, and lead the identification and recruitment processof all third-party partners necessary to engage in development of thisbusiness line, working closely with leadership for ultimate selectionand partnering agreement(s) Support the development and negotiations ofany legal agreements in collaboration with the Chief Financial andAdministration Officer and external IHI legal counsel ImplementationTeam Leadership Upon Management?s approval of the business plan, developthe COS implementation support team Working with IHI Human Resources,recruit and hire the approved staff/faculty necessary to support thework defined in the business plan Develop role-specific work-plans forteam members that support customer engagement, gap analysis processes,and customized services to address customer needs for COS implementationExecute the COS business plan within committed timeline and budgetRelationship and Business Development: Identify prospective customers,convert customers and maintain and grow their business with IHI Workwith IHI marketing on sales and marketing materials Move promisingbusiness opportunities forward using IHI?s program development processesParticipate in vetting and decision-making around new businessopportunities for both IHI-initiated programming and grant- andcontract-funded work Develop and support mutually rewarding andsatisfying relationships with leading faculty able to advance thequality and reach of IHI?s work Champion the COS internally andexternally, serving as a spokesperson Position Knowledge, Skills, andAbilities: Clinical Operations Systems Leadership and ImprovementExtensive experience working and progressing from frontline caregivingto leadership positions in hospital settings Entrepreneurial drive andability to comfortably identify and create innovative solutions tocomplex and ambiguous health system challenges Health system leadershipcompetencies, particularly high-level influence and negotiation skillsProven ability to improve results for patients and staff withinhospitals and/or health systems Ability to understand technology needsand detailed requirements and work with technology vendors and staff todevelop, implement and manage applications

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