We all depend on healthcare throughout our lifetimes, for ourselves, and our families and friends, but it is notoriously difficult to navigate and understand. As an industry that comprises 20% of the US economy we think healthcare should work better for all of us. At Collective Health we believe it’s time for a new day in healthcare where as members we are informed and empowered to make the right care choices when the decisions are urgent and critical. 

　　Collective Health is invested in shaping and changing the way we experience healthcare. Our Content Design team helps our members live healthier and happier lives by using content to deliver the right information, at the right time, in ways that meet their needs. 

　　We’re now looking for a full-time Spanish Content Designer to join our team and bring the core aspects of our member experience to life in Spanish!

　　What this means: right now, we’re translating content from our website, support articles, and more from English to Spanish to support our Spanish-speaking members. Before we share anything with our members, you’ll help us ensure our new Spanish content is approachable, understandable, actionable, and context-aware. This position will report to the Director of Product Design.

　　What you'll do: Work with our UX design team to understand Collective Health’s style guide, voice and tone, and product Design and translate copy and content for our members from English to Spanish Coordinate with external translation vendor to manage content & QA Spanish language translations Lead user testing with Spanish speaking members and internal SMEs Synthesize findings and collaborate with our UX design team to develop recommendations for future Spanish copy and content strategy Approach problem solving with empathy and creativity, remembering that there is rarely one “right” answer Move quickly and be able to sit in ambiguity, knowing that sometimes good problem solving often takes tenacity, flexible thinking, and comfort in discomfort Delight in developing and evolving product voice and tone Improve and implement processes used by the Content Design team and others across the organization To be successful in this role, you'll need: Strong content chops in both Spanish and English: you’ll partner closely with our English-speaking content design team, UX research team, and lots of other partners to get our Spanish member experience built right. Healthcare experience: healthcare is hard. Communicating complex topics to others is easier when we have a strong grasp on them ourselves. Content testing/ design research experience: we test new content with users before sharing it at scale. You’ll lead sessions to gather feedback from Spanish speakers, with support from our English-speaking UX research team. 7 (ish) years of relevant writing or product experience An uncanny ability to mimic voice and tone Experience of advocating for content design and driving complex projects forward An optimistic, solutions-driven attitude Experience translating complex subject matter. Healthcare is a highly regulated environment! This will be a fast moving project, with “all hands on deck” energy. If jumping feet-first into work-in-progress with a high-performing team sounds exciting to you, we’d love to hear from you!

　　We'd love to see examples of your content design work in English or Spanish. Please include a portfolio or relevant work samples in your application

　　Pay Transparency Statement  This job can be performed in a location where we have an office: San Francisco, CA, Lehi, UT, or Plano, TX, with the expectation of being in office at least two weekdays per week, or hired for remote work in the following states: CA, CO, CT, FL, GA, IL, MA, MI, MN, NJ, NY, NC, OH, OR, TX, UT, or WA.

　　The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/#benefits.

　　San Francisco, CA Pay Range

　　$102,000—$127,500 USD

　　Lehi, UT Pay Range

　　$77,600—$97,000 USD

　　Plano, TX Pay Range

　　$89,600—$112,000 USD

　　About Collective Health Collective Health is the leading health benefits platform that brings together medical, dental, vision, pharmacy, and program partners into an integrated solution that better enables employees and their families to understand, navigate, and pay for healthcare. By reducing the administrative lift of delivering health benefits, providing an intuitive member experience, and helping control costs and improve outcomes, the company guides employees toward healthier lives and companies toward healthier bottom lines.

　　We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com.

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