Our story

　　At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

　　 Our Values:

　　 Champion People - be empathetic and help create a place where everyone belongs.

　　 Grow with purpose - Be inspired by our higher calling of improving lives.

　　 Be Alight - act with integrity, be real and empower others.

　　It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

　　With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

　　Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

　　Learn more at careers.alight.com.

　　 THE ROLE

　　To contribute and support the team responsible for the execution of data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on HR Administration processes and Customer Care services and you will be flexible supporting either as or when required. Acting as subject matter expert: sharing your knowledge with other Team members, conducting trainings, advising Service Manager in terms of Client/Country specific processes, cooperating with the Client to ensure highest quality of service and process improvements.

　　 RESPONSIBILITIES

　　Independently process all Client requests and independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs Use HR Administration expertise to advise upon client queries/issues and ensure a good understanding of Client specific processes and tasks Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation Support and knowledge transfer Apprentices and/or Associates on Data Management, HR Administration and Customer Service activities Ensure Tickets and Calls are responded within SLA timescales and to a high standard Support System Maintenance Testing Support regular and ad hoc Reporting activities Liaise and transact with Third Parties SOC Controls completed on time and with the necessary evidences Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence Conduct Knowledge Transfer sessions related to Client/Country specific processes and ensure the audience has understood and can put into practice Maintenance of DWIs to ensure processes are up to date and reflective of the service All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate Highlight to Service Manager any deviations from the standard scope of service Ability to recognize and deal appropriately with sensitive and confidential information Time Recording to be completed accurately and on time Alight Security Standards are adhered and followed Contribute to team meetings and raise any issues immediately to your Service Manager Ensure you are up to date with all Alight HR announcements and communications Build good relationships with all lines of businesses where appropriate Update internal stakeholders, when needed, in a timely and accurate way Participates in projects and activities as needed and assigned

　　 REQUIREMENTS

　　Good knowledge of MS Office tools such as Excel, Word, and PowerPoint Flexibility to support a global and fast paced environment Attention to detail Excellent written and verbal skills Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures Self-motivated and a willingness to learn Expert knowledge and understanding of Alight and Client specific HR Admin/ Customer Care processes

　　Essential

　　Very good HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred Experience working with HR and payroll data High level of English spoken and written allowing every day work communication in this language High level of Italian spoken and written High level of French spoken and written

　　Desirable

　　BA/BS in a business-related field such as accounting, Human Resources or Business or equivalent combination of education & experience

　　 Flexible Working

　　So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

　　Benefits

　　We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

　　By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

　　Our commitment to Diversity and Inclusion

　　Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

　　At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

　　Diversity Policy Statement

　　Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

　　Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

　　Authorization to work in the Employing Country

　　Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

　　Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

　　We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

　　DISCLAIMER:

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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