Company Description

　　Dropbox is a special place where we are all seeking to fulfill our mission to design a more enlightened way of working. We're looking for innovative talent to join us on our journey. The words shared by our founders at the start of Dropbox still ring true today. Wouldn't it be great if our working environment-and the tools we use-were designed with people's actual needs in mind? Imagine if every minute at work were well spent-if we could focus and spend our time on the things that matter. This is possible, and Dropbox is connecting the dots.The nearly 3,000 Dropboxers around the world have helped make Dropbox a living workspace - the place where people come together and their ideas come to life. Our 700+ million global users have been some of our best salespeople, and they have helped us acquire customers with incredible efficiency. As a result, we reached a billion dollar revenue run rate faster than any software-as-a-service company in history.Dropbox is making the dream of a fulfilling and seamless work life a reality. We hope you'll join us on the journey.

　　Team Description

　　Over the years at Dropbox, Emerging Talent has created a variety of internships, apprenticeships, and early-in-career full time opportunities to build pathways for exceptional early career professionals to succeed at Dropbox. Supported by a community of mentors, program graduates, and fellow participants, our Emerging Talent programs are the perfect place to start your career in tech.

　　Role Description

　　At Dropbox, we aim to make collaboration easy for over 700 million users. As part of the Customer Experience team, we simplify how customers use Dropbox, focusing on improving their journey. We're dedicated to creating a support experience that customers rarely need by developing user-friendly self-serve options for our vast user base. Our goal is to be where our customers are, whether on product, web, social, or community platforms, anytime and on any device. Join us as we embark on a multi-year strategy to deliver top-notch self-support, enablement, and engagement across web, social media, community, and mobile platforms.

　　As Software Engineering Intern - Customer Experience Technology, you are part of a top-notch learning experience with diverse professionals from all backgrounds. You'll work side-by-side with a dedicated, experienced Dropboxer as your mentor, have ownership of a high-impact project, and receive regular and effective feedback on your work. We'll also help you connect with fellow interns, establish mentors, and build the foundation of a strong professional network.

　　Our goal is to create a robust and impactful learning experience. You can expect to apply your coursework and further develop your experience across the Customer Experience (CX) Technology team.

　　Responsibilities

　　As a CX Technology intern, you'll be involved in a full-stack project focusing on areas such as:

　　Enhancing the Customer Experience team's ability to understand and resolve users' issues.Influencing the user interaction with Dropbox through our support website.Integrating support ticketing with internal systems for seamless operations.Advocating for secure and scalable internal development practices.Developing tools to empower users in diagnosing and resolving issues independently.

　　We'll collaborate with you to align with your school's schedule, ensuring a 12-week internship duration.

　　Requirements

　　Currently pursuing a BS in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent technical experience, graduating in Spring of 2026Experience writing or shipping software (Python and/or JavaScript) as part of coursework, personal projects, internships, coding competitions or researchPassion to learn, problem solve, and challenge the status quo

　　Total Rewards

　　US: The expected salary/On-Target Earnings (OTE) rate for the role is $7,000/month, subject to change.

　　Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).