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Software Development Engineer, Customer Experience & Business Trends
Software Development Engineer, Customer Experience & Business Trends-May 2024
Vancouver
May 13, 2025
ABOUT AMAZON
Our mission is to be the world’s most customer-centric company.
10,000+ employees
Technology
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About Software Development Engineer, Customer Experience & Business Trends

  Description

  Do you enjoy solving challenging problems? Do you have extraordinary software engineering skills? Are you constantly looking for ways to improve your skills, your software, and your organization?

  Our team is responsible for and growing an innovative, confidential, and global project that informs and effects larger company strategic decisions. We identify and improve the experience for Amazon’s customers through various methodologies and by building software solutions across a wide range of technical stacks including generative AI, data analytics, integrations, workflow automation and more.

  Mentorship & Career Growth:

  We are dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth. You will work on projects and tasks that will develop your skills and enable you to take on increasingly complex tasks.

  Inclusive Team Culture:

  Our team is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for a new teammate who is enthusiastic, empathetic, curious, motivated, reliable, and able to work effectively with a diverse team of peers; someone who will help us amplify the positive & inclusive team culture we’ve been building.

  Key job responsibilities

  As an SDE II, you will own, develop, and help run our customer-facing and backend systems. You will be largely self-directed and participate in a multi-discipline SCRUM team, and have a voice in all aspects of our business. You will work closely with the business to design and implement new features. You will contribute to all aspects of an agile software development life cycle including design, architecture, development, documentation, testing and operations. You will push your design and architecture limits by owning all aspects of solutions end-to-end, through full stack software development.

  You will evaluate and make decisions around the use of new or existing technologies and tools, influence principal engineers, senior principal engineers, directors, VPs, and their technical teams to build the right systems for Amazon’s customers and that can scale to the needs of the business.

  You'll have an opportunity to learn from people with and without engineering backgrounds through one-on-one mentoring, document reviews (designs, PRFAQs, business plans, researches and more) and thorough and helpful code reviews.

  You will be given the chance to have a significant impact on our systems, our business and most importantly, our customers.

  You will be expected to mentor and guide junior engineers. You will engage with the open source community & Amazon users, listening to their feedback to improve the experience and helping to drive long term vision for Amazon.

  About the team

  Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

  Our approach is based on determining the customer needs, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision experts, Solution Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.

  We are open to hiring candidates to work out of one of the following locations:

  Vancouver, BC, CAN

  Basic Qualifications

  3+ years of non-internship professional software development experience

  2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience

  Experience programming with at least one software programming language

  Preferred Qualifications

  3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience

  Bachelor's degree in computer science or equivalent

  Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.

  The base salary for this position ranges from $114,800/year up to $191,800/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.

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