Home
/
Comprehensive
/
SMIT Service Desk RDM Tier 2 Technician (NNPI/SIPR)
SMIT Service Desk RDM Tier 2 Technician (NNPI/SIPR)-March 2024
Norfolk
Mar 17, 2025
ABOUT LEIDOS
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security
501 - 1,000 employees
Consulting
VIEW COMPANY PROFILE >>
About SMIT Service Desk RDM Tier 2 Technician (NNPI/SIPR)

  Description

  The SMIT Service Desk RDM Team has an opening for an experienced technician to work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services.

  Primary Responsibilities:

  List daily duties and/or specific job responsibilities.

  As a Service Desk RDM Technician, you will:

  Use automated information systems to analyze routine situations.

  Review incoming requests, both computer generated and verbal, then sort, code and take initiative to prioritize tasks for proper action to manage time efficiently.

  Resolve problems independently or collaborate with team mates to resolve issues. Escalates to next tier technical support as necessary.

  Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.

  Instructs users in the use of PCs and networks.

  Demonstrate critical thinking skills to quickly understand complex systems.

  Work on many tasks simultaneously in a high-pressure environment.

  Interact with individuals on all organizational levels.

  Develop and strengthen peer mentoring skills.

  Demonstrate excellent phone and email support with effective verbal and written communication skills.

  Basic Qualifications:

  High school education or equivalent and 1-3 years general experience, or equivalent combination of experience and college level education

  Minimum of 6 months of tenure with the NMCI Service Desk

  Individuals on a Performance Improvement Plan or Attendance Warning will not be considered

  8570 certification - CompTIA Security +CE

  Three months or more experience supporting NNPI and/or SIPR in a Tier 1 role.

  Ability to attain Flank Speed Tier 1.5 qualification within 30 days.

  Superior skills in both written and verbal communication.

  Proficiency with Microsoft PowerShell

  Strong problem-solving skills.

  Advanced knowledge of computer and networking technology.

  Ability to effectively document issues, troubleshooting steps, and resolutions implemented.

  Understands NMCI internal structure, processes and tools.

  Proficient with HPSM ticketing and Knowledge Management System.

  Secret Security clearance required prior to start, Must be a US Citizen.

  Able to work assigned shifts as needed, including overnights and weekends.

  Preferred Qualifications:

  Candidates Bachelor's degree in Computer Science, Engineering, Business, or related IT or equivalent work experience 2 years of experience on NMCI Service Desk

  Candidates with fewer than 4 attendance occurrences in a rolling 90-day period

  Candidates with strong metrics in PAR and AHT

  Proactive learner who takes ownership of their own growth and career development

  Rate $52k-$58k

  Pay Range:

  Pay Range -

  The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

  Original Posting Date:

  01/16/2024

  While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

  REQNUMBER: R-00126619

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
DAS/Wireless Project Manager
E2 Optics is an award-winning, Woman-Owned technology integrator, headquartered in Denver, Colorado. We help clients deploy remarkably efficient solutions that are modern, turnkey, and minimize opera
Retail Sales - Women's Apparel - Fashion Mall at Keystone
Job Description The ideal Salesperson is passionate about fashion and styling and has the ability to cultivate and grow a customer following, both digitally and in-store. A day in the life… Set and a
Sous Chef - Copper Grouse
Sous Chef: What You'll Do Work in collaboration with the Executive Chef in crafting exciting, innovative, and delicious food. You'll participate in team leadership, communication, training, developme
Sr Advanced Project Engineer - Hybrid
The future is what you make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changi
Software Engineer, Product
Summary: Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed
Operational Risk Specialist - C05
The Enterprise Operations and Technology (EO&T) Third Party Management Ops (TPM Ops) provides operational support, process guidance, and quality assurance and quality control oversight to busines
Digital Marketing and Communications Manager
*Digital Marketing & Communications Manager *           *Hiring Range: $67,662 - $84,593 per year * This position is a full-time role, on-site at the Bremerton Almira Main Campus.        General
Body Shop Manager
The Body Shop Manager directs body shop activities personally or through subordinate staff. Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial veh
NDT Inspector
Details:Job Title: NDT InspectorPay Rate: $38.50 - $48.75 / Hr (depending on Experience)Location: Kent, WAArea Code: 253ZIP Code: 98032Start Date: Right AwayShift: 1st ShiftKeywords: #NDTInspector #M
Summer Internships
Summer Internships Augusta, ME (http://maps.google.com/maps?q=150+State+Street+Augusta+ME+USA+04332) Description Gain Real-Life Experiences in a Supportive, Engaging Setting Kennebec Savings Bank is
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved