Home
/
Comprehensive
/
SME AD Field - Manager, Account Development
SME AD Field - Manager, Account Development-March 2024
Phoenix
Mar 21, 2025
ABOUT AMERICAN EXPRESS
American Express is a global services company, providing customers with exceptional access to products, insights, and experiences that enrich lives and build business success.
10,000+ employees
Consumer Goods & Services, Financial Services
VIEW COMPANY PROFILE >>
About SME AD Field - Manager, Account Development

  Description

  You Lead the Way. We’ve Got Your Back.

  With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

  At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

  Join Team Amex and let's lead the way together.

  Role Objective

  The Field Account Development Dedicated Manager sits within a geographical territory and is responsible for the retention and continuous growth of our existing US Small & Medium Enterprise key client relationships, through face-to-face interactions. This entails having overall management of a defined portfolio of key existing accounts, identifying the evolving needs of our clients, ensuring we continue to serve those needs with our array of cash flow and payment solutions, to deepen our relationship with these clients. The key measurements of success for this Manager will be portfolio level account retention and volume growth. This is a field-based role in which in person engagement with the client base through face-to-face interactions is required.

  Job Responsibilities

  Planning (10 – 20% of time)

  ▪ Identify accounts that are not utilizing the full terms and benefits of their AXP commercial products and prioritize those clients, identify top client information and track opportunity development in CRM database

  Relationship management (10 – 20% of time)

  ▪ Proactively reach out to customers to uncover opportunities, treat the customer until there’s a change in customer spend in alignment with growth or retention conversations

  ▪ Develop client specific value proposition, identify key steps (strategy and tactics) to meet short and long-term client objectives

  ▪ Business travel, occasionally overnight, is required with the expectation of 50-80% of time spent in-market with clients

  Client solution (20 – 30% of time)

  ▪ Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume (e.g., onboarding new vendors, expanding existing vendors, adding supplemental cards)

  ▪ Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360)

  Negotiate and close (20 – 30% of time)

  ▪ Seek opportunities to up-sell and cross-sell commensurate with the needs of the client

  ▪ Answer customer inquiries and bring in leadership, internal business partners and product specialists as appropriate to support growth opportunities and customers’ needs

  Compliance (100% of time)

  ▪ Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements

  Knowledge, Skills, Attributes, and Experience

  Knowledge and Skills

  Relationship management

  ▪ Strong customer relationship building skills to follow through and motivate clients to act

  Consultative selling

  ▪ Effectively identifies client needs to configure solutions that address client requirements and deliver value

  Closing

  ▪ Overcomes objections and resistance to proposed solutions with key client decision makers

  Influence & persuasion

  ▪ Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services

  Demonstrating value

  ▪ Proactively and consistently demonstrates the value of partnering with American Express

  Results focus

  ▪ Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks

  Market, industry, & product knowledge

  ▪ Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation

  Attributes

  ▪ High learning agility

  ▪ Intellectually curious

  ▪ Collaborative and growth mindset

  ▪ Personal accountability

  ▪ Compliance focused

  Experience

  ▪ Bachelor's degree preferred

  ▪ Excellent sales experience, 3 - 5 years minimum

  ▪ Experience partnering with clients across various markets / industries

  ▪ Experience in a highly-regulated industry

  Qualifications

  Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

  The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

  We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  Competitive base salaries

  Bonus incentives

  6% Company Match on retirement savings plan

  Free financial coaching and financial well-being support

  Comprehensive medical, dental, vision, life insurance, and disability benefits

  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

  20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

  Free and confidential counseling support through our Healthy Minds program

  Career development and training opportunities

  For a full list of Team Amex benefits, visit our Colleague Benefits Site .

  American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

  We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

  US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

  If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

  Job: Sales

  Primary Location: US-Arizona-Phoenix

  Schedule Full-time

  Req ID: 24000678

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Clinical Instructor, Nurse Assistant
Nurse Assistant Clinical Instructor Location: Lehi, UT Status: Part-time, PRN Hours: Monday – Saturday, varied shifts between 6:00 a.m. - 10:00 p.m. Pay / Hourly: DOE SUMMARY As a Nurse Assistant Cli
BCA Cost Analysis Expert
BCA Cost Analysis Expert Remote Temporary Experienced Share (https://tidalbasin.applytojob.com/app/share/TlwNINtgiJ) THIS IS A TEMPORARY EMPLOYMENT OPPORTUNITY Position Summary:   The primary purpose
BSWH - General Utility Worker
Job Description Are you self-motivated and proud of the work you do? Here at Aramark, we take pride in the level of service and safety we provide! As a General Utility Worker on our team of other ser
Welder (MIG & TIG)
Welder (MIG & TIG) Chesterfield, MI 48051, USA Req #417 Monday, January 8, 2024 AIT is the world's largest provider of automation, factory integration and tooling solutions dedicated to the globa
Medical Assistant II, Podiatry, Braintree, Part time (32 hrs)
// Atrius Health, an innovative healthcare leader, delivers an effective system of connected care for more than 690,000 adult and pediatric patients at 30 medical practice locations in eastern Massac
ServiceNow Product Manager, Custom Business Applications - Remote
Business Title: ServiceNow Product Manager, Custom Business Applications - Remote Requisition Number: 108712 - 68 Function: Business Support Services Area of Interest: State: NY City: New York Descri
Service and Repair Mechanic (Motor Equipment) Region 4- Genesee County
Agency Transportation, Department of Title Service and Repair Mechanic (Motor Equipment) Region 4- Genesee County Occupational Category Skilled Craft, Apprenticeship, Maintenance Salary Grade 12 Barg
General Manager
This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, fo
Senior Automation Engineer(API & Python)
Job Requisition ID # 23WD74211 Position Overview Take the opportunity to help shape the future of ACC (Autodesk Construction Cloud) for Project, Field, and BIM Managers, and help accelerate delivery,
Respiratory Therapist - Respiratory Therapy
Current license by State of Florida, Department of Health, as a Registered Respiratory Therapist.Must hold current AHA BLS Healthcare Provider Completion Card prior to start date and maintain.ACLS, P
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved