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Sierra Customer Engagement Department Supervisor Full Time Now Hiring
Sierra Customer Engagement Department Supervisor Full Time Now Hiring-November 2024
Portland
Nov 28, 2024
ABOUT THE TJX COMPANIES, INC.
At TJX, our mission is to deliver great value to our customers every day.
10,000+ employees
Retail
VIEW COMPANY PROFILE >>
About Sierra Customer Engagement Department Supervisor Full Time Now Hiring

  Half of the fun of Sierra is the thrill of the find. And the other half is putting the products to use on an actual adventure. Same with working here. It's an environment of endless possibilities, where everyone is empowered to think on their feet, evolve our processes, and embrace the many opportunities that come with the unknown.

  If this sounds like you, come work with us. Come Discover Different.

  Posting Notes: Sierra Trading Post Store 0054 || 1805 N. Tomahawk Island Dr || Portland || OR || 97217

  JOB SUMMARY

  Leads the frontline to promote a "Highly-Satisfied" customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures. Promotes a culture where everyone feels welcomed, valued,and engaged. Has a strong desire to achieve team and individual results. Available and willing to work in multiple areas of the store as needed

  Duties and Responsibilities

  Promotes a "Highly Satisfied" customer experience utilizing appropriate tools and resourcesDrives customer loyalty through all programs and initiativesAddresses customer concerns and issues promptlyUpdates Associates on current customer experience feedback,goals,and company initiativesUtilizes TJX approved Training resources,protocols,and guides to provide training and mentoring to all Associates on Policies and ProceduresProvides ongoing recognition and constructive feedback on cashier performanceMaintains and monitors cash controls including change fund Adheres to all labor laws and meal and break period policiesAssigns registers and coordinates breaks, strategically planning to ensure optimized coverage at frontline and sales floorAudits and approves all applicable paperworkMaintains cleanliness,recovery, and organizational standards throughout the frontlineMonitors all frontline equipment,communicating issues to managementExecutes and adheres to all Company directivesMaintains and upholds merchandising standards within the queue-lineAdheres to all operational,merchandise,and loss prevention policies and procedures (IE:merchandise ticketing,EAS tagging (if applicable),and coding standards)Ensures proper and timely handling of damages and Mark out of StockPromotes a risk-free environment by reporting to Store Management any type of safety hazard in the store Other duties as assigned

  Specify the number of associates receiving day-to-day guidance/direction:

  Position does not have any direct or indirect reports

  Minimum formal education, if any, required to perform this job

  High School graduate or equivalent degree preferred

  Minimum job skills required to perform this job

  Available to work flexible schedule including evenings and weekendsAbility to work as a team member

  Excellent interpersonal skillsExceptional customer service skills

  Ability to lift heavy merchandise with/without reasonable accommodationsAbility to train and provide direction to others

  Ability to run a register/handle money

  Must be able to handle confidential information with discretion

  Minimum experience required to perform this job:

  Experience as a coordinator or previous retail/supervisory experience preferred

  List specific jobs which could prepare an individual for this job:

  Merchandise Associate Merchandise Coordinator

  Backroom Coordinator

  Organization Chart

  Reports To:

  Store Manager

  |

  Assistant Store Manager

  Other Job Titles Reporting to This Position's Supervisor:

  Merchandise AssociatesMerchandise CoordinatorBackroom CoordinatorStore Cleaning Associate

  At Sierra, we embrace the unknown - and support each other on the journey. Every day is a chance to reinvent what's possible within our stores. We're not afraid to scale mountains to Discover Different. That kind of fearless attitude extends throughout the entire TJX family, which includes TJ Maxx, Marshalls, HomeGoods, and Homesense.

  Discover Different also means that we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

  Posting Notes: Sierra Trading Post Store 0054 || 1805 N. Tomahawk Island Dr || Portland || OR || 97217

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