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Shift Leader
Shift Leader-March 2024
Miami
Mar 17, 2025
About Shift Leader

  Position Title: Shift Leader

  Reports To: Restaurant Manager

  Overview

  Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

  Responsibilities Include:

  Perform all responsibilities of restaurant team members

  Support the Restaurant Manager in meeting operational goals and execution

  Ensure Brand standards are met throughout shift including preparation of food and beverages

  Communicate shift priorities, goals and results to restaurant team members

  Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback

  Support the training of restaurant team members as needed

  Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift

  Communicate clearly with the next Shift Leader to help prepare him/her for shift

  Ensure Food Safety standards are met

  Manage Inventory throughout the shift

  Provide great guest service and coaches restaurant team members to do the same

  Schedule restaurant team members for shifts

  Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

  Education/Experience:

  Basic computer skills

  Fluent in spoken and written English

  Previous leadership experience in retail, restaurant or hospitality preferred.

  Key Competencies

  Works well with others in a fast-paced team environment

  On time, demonstrates honesty and a positive attitude

  Willingness to learn and adapt to change

  Guest focused

  Ability to assist with training

  Problem solving

  Motivating others

  Physical Demands/Working Conditions:

  Standing on feet

  Repetitive motion including bending, stooping and reaching

  Lifting objects, ice, products, boxes up to 20 lbs (if applicable)

  Wearing a headset

  Working in a small space

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