Job Description Summary Provides administrative support related to Managed Services (MS) application of ServiceNow in Domain Separated deployment. Provides advanced administration services for existing customers and various MS internal departments. Essential Duties and Responsibilities * Works directly with MS management, internal MS departments, Service Delivery team and Global team to scope, plan, configure, and manage US Domain instance of ServiceNow. * Provides input, approvals, and testing on development activities presented by all regions/domains in Global instance. * Influences and consults (providing options with pros, cons and risks) around all key technical decisions during regional approvals. * Maintains knowledge of changes to system, upcoming changes and delivers communications to allow teams time to prepare and inform customers. * Maintains knowledge of most recent ServiceNow release and associated features. * Creates and maintains written documentation on existing and newly created ServiceNow features for US region. * Troubleshoots technical problems related to ServiceNow before escalating issues to CSP team. * Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. * Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. * Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education: * Bachelor's Degree in a related field. Experience / Technical Requirements * 4 years of experience in related field including: * Processes, workflows and general knowledge of configuration of OSM ServiceNow instance. * ServiceNow tool. * ServiceNow implementations and customizations. * Troubleshooting issues within ServiceNow * Proficient use of all Microsoft Office applications, Microsoft Outlook and Microsoft Project. Certifications * Information Technology Infrastructure Library (ITIL) Other Skills and Abilities * Ability to quickly learn necessary tool configuration functionality. * Ability to work successfully on a team and follow team best practices. * Self-starter with excellent organizational, administrative and interpersonal skills. * Ability to follow through with tasks, projects, and troubleshooting with minimal supervision. * Ability to multi-task and work in fast paced environment. * Customer interfacing communication skills, both verbal and written. * Some ability to travel. * Problem solving skills. * Maintains excellent client relationships and high client satisfaction ratings. * Ability to work alone and in groups. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals