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Service Technician
Service Technician-January 2024
Des Moines
Jan 3, 2025
About Service Technician

  Patterson isn't just a place to work, it's a partner that cares about your success.

  One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

  We Are Patterson! Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a driven entry-level tradesperson to join our Dental Service team. The core responsibility for a Service Technician Specialist is to work independently on all basic core equipment installs and repairs. This is an opportunity to work alongside the best in the dental industry to provide a first-class customer experience. Join a company that that is Passionate, Focused, Always Advancing, and People-First.

  Essential Functions

  Install and/or Repair Dental Equipment:

  Safely remove, modify, repair, and install on all core dental equipment with minimal supervision

  Inspect pre-installed products for any defects or damages, as well as conducting final post-installation inspections for proper operation or additional damage

  Maintain all service records timely and accurately

  Ensures safe transportation and delivery of product to customer location

  Verify specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis are followed

  Perform other duties as assigned

  Customer Service:

  Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and courteous and approachable interactions.Inventory Management:

  Determines parts, supplies or tools needed to complete service requests. Manages vehicle inventory and restocks as necessary.Required Qualifications

  High school diploma or equivalent and 1+ years of related experience in carpentry/plumbing/heating/electricity/electronics

  Mechanical aptitude

  Possesses strong work ethic and takes ownership of both company and customers goals/objectives

  Focused on understanding, meeting, and exceeding customer expectations

  Ability to thrive in an independent role

  Requires basic computer skills and/or ability to use smart phone/tablet

  Strong verbal and written communication skills

  Must maintain a quality driving record in accordance with Patterson’s policies and represent Patterson Dental while driving a company vehicle

  Preferred Qualifications

  Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desirable

  Excellent organization and problem-solving skills

  Knowledge of Microsoft Outlook, Excel and Teams is helpful

  Physical Demands

  Must be able to remain in a stationary or driving position up to 100% per day.

  Must be able to lift boxes and dental supplies up to 1-25 pounds up to 75% per day.

  Must position oneself to install/maintain dental equipment, including under equipment or cabinets up to 50% per day.

  Must be able to reach at shoulder level and reach at waist level up to 25% per day.

  Must be able to move or lift dental equipment and supplies weighing up 26-49 pounds up to 10% per day.

  Must be able to move dental equipment weighing up to 50 pounds into place less than 5% per day.

  Must be able to climb steps and/or ladders less than 5% per day.

  Travel and On-call

  100% travel to customer sites in a local geographic area

  Occasionally out of town for overnight and/or after-hours

  What's In It For You: (http://www.pattersoncompanies.com/careers/default.aspx#section=benefits)

  We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

  Full Medical, Dental, and Vision benefits and an integrated Wellness Program.

  401(k) Match Retirement Savings Plan.

  Employee Stock Purchase Plan (ESPP).

  Paid Time Off (PTO).

  Holiday Pay & Floating Holidays.

  Volunteer Time Off (VTO).

  Educational Assistance Program (Tuition Reimbursement).

  Full Paid Parental and Adoption Leave.

  LifeWorks (Employee Assistance Program).

  Patterson Perks Program.

  EEO Statement

  EOE, including disability/vets.

  We are Patterson. We welcome you.

  At Patterson Companies, we live our values everyday. With more than 8,000 employees worldwide, we're responsible for providing dentists, veterinarians, animal producers, and farmers with the support they need to keep us and our animals healthy.

  An Equal Opportunity Employer

  Patterson Companies, Inc., is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

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