Overview

　　About Customer Success:

　　Customer Success is driving Intuit's transformation to become an "AI-driven expert platform", innovating how customers access expertise and digitizing the services industry. These customer experiences are delivered through offerings such as TurboTax Live and QuickBooks Live, and extend to how customers access help and support through their entire journey, across all of our offerings. Further, Customer Success is responsible for delivering an outstanding experience to our experts - the people on our platform who deliver advice and support to customers.

　　Role Description:

　　The Assisted Services Strategy team partners with executive leadership and teams across the company to accelerate informed decisions about where and how to allocate people, technology, and capital to deliver delightful experiences that retain and grow our customers. You will be part of a small team working alongside senior leaders to help craft tools and strategies to solve critical issues and ensure successful execution of projects. This is an exciting time to join this new team as we revolutionize the way small businesses run their business and deliver on our mission of "powering prosperity around the world."

　　What you'll bring

　　Current enrollment in an top MBA program graduating no later than May 2025 Strong analytical and problem-solving skills, including proficiency with modeling in Excel and/or Google Sheets to deliver actionable insightsDemonstrated leadership skills, teamwork and collaboration capabilitiesExceptional written and verbal communication; ability to convey complex concepts in understandable terms to audiences at all levels of the companyExperience in management consulting is desirableExperience in service design is a plusKnowledge of tools like Sigma and Miro is a plusMust reside in the U.S. during the summer internship programHybrid; based out of San Francisco, CA

　　How you will lead

　　Partner with cross functional stakeholders to build durable tools, templates and workflows to support the design and improvement of services for our small business customersDesign processes and tools that enables a more efficient operationConduct quantitative and qualitative analyses to support strategic recommendations, prioritize initiatives, and inform decisions about where and how the organization approaches service design and improvementsFrame decisions for leadership, articulating trade-offs, and providing evidence to support informed decision-makingContribute to discussions with senior stakeholders to drive decision-making, communicate results, and develop solutions to business performance challengesBuild and maintaining relationships with cross-functional stakeholders in the context of driving growth and solving complex business problemsContribute to operating model improvements and development of rigorous processes to enable effective decision making and information flow