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Service Rep Team Lead
Service Rep Team Lead-March 2024
Davenport
Mar 23, 2025
ABOUT LABCORP
Headquartered in Burlington, NC, Labcorp operates in 60 countries and territories across the globe.
10,000+ employees
Healthcare, Healthtech
VIEW COMPANY PROFILE >>
About Service Rep Team Lead

  LabCorp seeking a Team Lead to join our Service Rep/Courier team in Davenport, IA. In this position, you will be responsible for monitoring the receipt of customer care specimens, verifying receipt of tissues, perform ride along reviews, and assist in the post route audit process. This position vitally assists the evening supervisor in command and control of all evening activities, to include inbound shipments, specimen integrity, reporting, and auditing. This position will also provide needed coverage when Supervisor or other Team Lead is out.

  Work Schedule: Monday - Friday 10am-6:30pm, additional hours/days may be required as needed

  Location: Davenport, IA 52803

  Job Duties/Responsibilities:

  Assist logistics supervisor with day to day operations and special projects

  Coordinate and assign work to the logistics team to ensure proper coverage

  Ensure all drivers are prepared for their shifts with the necessary supplies

  Work with dispatcher to provide alternate routes when needed

  Research, troubleshoot and follow up on internal and external customer inquiries and issues

  Train new hires and provide on-going training and support to the team

  Generate and review daily/weekly reports and escalate any issues to leadership

  Update routes in the database and reconcile route logs on a consistent basis

  Ensure all equipment and handheld electronic devices are working properly

  Serve as back-up driver when needed and perform dispatch duties as required

  Perform administrative and clerical duties as needed

  Job Requirements:

  High School Diploma or equivalent

  Prior logistics/driver experience preferred

  Previous leadership experience within a logistics/warehouse/ or similar environment will be considered

  Valid driver's license and clean driving record

  Must be at least 21 years' old

  Excellent critical thinking skills and the ability to prioritize and multi task

  Strong attention to detail and organizational skills

  Basic computer skills with proficiency in Microsoft Office

  Ability to handle the physical demands of the positon

  Comfortable with handling lab specimens when needed

  If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

  Labcorp is proud to be an Equal Opportunity Employer:

  As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

  For more information about how we collect and store your personal data, please see our Privacy Statement (https://www.labcorp.com/hipaa-privacy/web-privacy-policy) .

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