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Service Manager -Teamcenter/PLM
Service Manager -Teamcenter/PLM-November 2024
Pune
Nov 23, 2024
About Service Manager -Teamcenter/PLM

  Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

  Qualifications!

  Graduate/ Engineering Background

  Use your skills to move the world forward!

  Role Background

  As part of the Services management team, handle GDN DACH delivering high quality, commercially responsible, value-driven billable consulting business, sharing a point of view to meet the business's goals. Provide mentorship in, and if appropriate, set the direction in own area of responsibility for designing and delivering Services business and operations.Where appropriate, in partnership with the Country or Vertical Management team, support and chip in to the sales and services pipeline strategy, understanding the services contribution requirements.Supervise allocated key projects/initiatives, effectively engaging to review effective Services delivery in line with business guidelines and Monitor customer satisfaction. Represent Siemens Industry Software on customer review boards for accounts, as appropriate, and provide a focus for customer relationship management.

  Support a zero profit or support business operation, directly or significantly chipping in to business decisions, including opportunity win/loss cost control, business planning and mix, pipeline management, monitoring, and reporting.

  Manage personnel decisions such as recruitment, training and development, performance management, etc. Participate in and, where appropriate, lead management meetings and, as appropriate, contribute to zone-level services meetings and/or councils nurturing issues and concerns.

  Strategic - Value Driven - People manager - Process Guide - Negotiator.

  Role Details: Primary Responsibilities:

  Delivery Management

  We require a Lead Service Delivery Management for DACH region [SPOC]

  Project/Program delivery Monitoring and Reviews [Owner of the delivery DASHBOARD]

  Monitor Migration Program office for DACH projects

  Guiding program and project managers daily, Risk and Escalation Handling

  Maintain and own overall dashboard of GDN leverage with DACH

  Internal Stakeholders Management

  Resource demand and operations

  Maintain visibility

  External Stakeholders Management

  Expectation management

  Delivery DASHBOARD for vertical, program and zone-level leadership

  Engagement/Business Management [Support]

  Business Management Support

  Opportunity Management and SFDC Dashboard analysis

  Derive demand and maintain FCST

  Engagement Management [Support]

  Support Promoting and Selling(cross-selling) GDN services

  Engagement Architecting along with GDN EMs

  People Management

  People Development

  Identify and Coach Successor & Mentor PMs

  Awards and Recognition for the project team members

  Initiatives

  Work on POCs for new deals

  Run POCs/ Pilot for new service offerings

  Keep mentoring the program Managers

  Internal and External Customer Management

  Continues engagement with customers with feedback (CASAT)

  Visits and Presentation

  Manage relationship and ongoing communication

  Management Reporting and Presentations

  Monthly and Quarterly Presentations - Delivery highlights & Monthly Cost cover with forecast vs actual

  Participation in leadership meetings

  Work experience:

  Over 15 years of service delivery experience of delivering fixed price and staff aug projects

  Proven 5-7 years of experience running MOM or PLM Programs. Min 50+ people

  Management of at least two large PLM programs

  Good knowledge of PLM products

  Knowledge of basics concepts of engagement management

  Basic understanding of Costing

  Past working experience with customers from the German region is a plus.

  Handled Senior Stakeholders in the current role

  We are Siemens

  A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

  We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, private healthcare and actively support working from home.

  We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

  Siemens Software. Where today meets tomorrow.

  #LI-PLM

  #LI-Hybrid

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