As part of the global service team within Robotics System Development (RSD) the Service Readiness expert is mainly involved in the development projects for new automated solutions and acts as an interface between R&D and the service stakeholders from the KION Operating Units. The main responsibility lies in defining the service requirements in close collaboration with the stakeholders, aligning these in a uniform concept and ensuring their realization within the scope and timeline of the corresponding development project. The requirements may be related to hardware design, software functionality as well as various tools and processes needed for service (e.g. troubleshooting, diagnosis, repair). The realization of synergies across the development projects as well as ensuring that the agreed requirements fit into the overall established service and business strategy of KION and its Operating Units is also a major responsibility.

　　What we offer:

　　• Career Development

　　• Competitive Compensation and Benefits

　　• Pay Transparency

　　• Global Opportunities

　　Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

　　Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

　　This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

　　The base pay range for this role is estimated to be $65,000-140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

　　Tasks and Qualifications:

　　Core Responsibilities: Collect and align the global service requirements of the KION Operating Units (Linde, STILL, Dematic) for new product developments or new product versions within the mobile automation portfolioThese requirements are related to software (e.g., log-file analysis, remote connectivity), hardware (e.g., component access) or service tools and processes (e.g., guided diagnosis / troubleshooting)Align on service feature roadmaps and the service vision with the KION Operating Units and internal stakeholder departmentsEnsure efficient serviceability of the global mobile automation product portfolio for service technicians on-site (for troubleshooting, repair and maintenance), as well as for 2nd and 3rd level technical supportEnsure harmonized, future-oriented service concepts across the different vehicle types in the global portfolioClosely collaborate with the neighboring Program Management department to ensure that these requirements get transferred into R&D processes, are being followed up upon and realized as service featuresRegularly inform the neighboring Service departments and make sure that changes or new service features are also respected e.g., in Training, Documentation and Technical Support, in line with product roadmapsLook into service concepts of competitor vehicles and continuously drive serviceability improvementsYou closely collaborate with the Customer Service departments of the KION Operating Units, our program management and R&D departments, as well as the adjacent Service departments for automation (Training, Documentation, Technical Support, Spare Parts)Qualifications: University degree or comparable education with a technical (preferred) or business focusMin. 3-5 years or more of relevant experience within the Automation Industry, (Automated) Material Handling Solutions, Machinery & Industrial Engineering or related industriesExperience in the field of After Sales service products and processes (e.g., direct customer service support remotely and on-site (service engineer), technical customer service support, service trainer, technical product management, service project manager or similar)Very good technical understanding, good knowledge of new technologiesAffinity towards technical and software topicsGood knowledge of service-relevant business modelsTeam player with a high level of communication and negotiating skillsStrategic thinking and ability to manage complexityAbility to operate in an international team and perform in a global matrix organizationFluency in English, additional languages are a plusFlexibility and willingness to international travel (10-20%)