Home
/
Account Management
/
Service Broker
Service Broker-March 2024
Windsor
Mar 17, 2025
About Service Broker

  Are you: A_ _team player who gets satisfaction from helping clients navigate today's challenges? Solution and results-oriented? Driven to succeed and excited about new challenges? Seeking an employer who invests in your personal growth and professional development? This opportunity could be tailor-made for you.

  Location: Windsor, ON - We offer in-office, hybrid and remote work flexibility. Candidates across Canada are welcome to apply.

  Who we are: HUB Customer Central (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer. We are affiliated with HUB International, the 5th largest insurance brokerage in the world with 13,000 employees and more than 475 offices.

  Why we're different: In 2021, HUB won the prestigious Stevie Award for Employer of the Year - Insurance. This award recognizes the world's best companies to work for and their ongoing commitment to the growth, development, and wellness of employees.

  We're about communities too. HUB/HCC is committed to a formal program - HUB Gives - that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play.

  The Role: Want to get started in a career with endless opportunities? No insurance experience is necessary to join our team. We will train you every step of the way including helping you obtain your Registered Insurance Brokers of Ontario (RIBO) license.

  Already have a brokers or general insurance agent license, experience in the industry and looking for a new opportunity? Apply today to learn more about what HCC has to offer!

  As a Service Broker for home and auto insurance you will receive paid training, a competitive salary, incentives and benefits package along with opportunity for growth.

  Salary starts at $45,000 for non-licensed candidates with a salary progression review after one year.

  Salary range for licensed and insurance experienced candidates ranges from $50,000 to $60,000.

  Responsibilities: Assess the needs of the client and apply sound judgment when reviewing, modifying, and adding coverage to policies while providing protection guidance and advice to the client as required. Create an effortless experience for our clients. Communicate with clients by phone, email, chat and/or other method as required. Process requested changes or renewals. Actively pursue opportunities to retain and account-round client policies. Provide claim counseling and assistance to the client within company guidelines. Maintain a working knowledge of all applicable portals, customer relationship management systems, and policy management systems. Document all details of client requests and conversations in the appropriate system Refer files requiring approval to the designated individual with recommendations for handling. Exhibit accountability with regard to readiness in handling client contact opportunities Receptive to ongoing coaching and training provided and make use of self-coaching tools where available. Skills and Requirements High School diploma University degree, college diploma or the equivalent combination of formal education and experience is preferred but not required Previous success in customer service and a strong desire to help customers Ability to multitask in a contact center environment Excellent verbal and written communication skills Ability to stay calm under pressure Positive and enthusiastic attitude Desire to work in a dynamic team environment Bilingual in French and English (an asset) Insurance experience is not required The Perks: Group Health and Dental Benefits. RRSP Company Matching Program. Paid vacation, sick and personal days. Employee discounts on personal, home and auto insurance policies. Corporate discounts on gym memberships and other services/products. Company-paid Employee and Family Assistance Program. Health and wellness initiatives. Ongoing recognition programs and opportunities for advancement. Our Commitment: An environment that fosters continuous learning and improvement. A leadership team dedicated to your growth and success. To listen. Our employees have great ideas. We implement them. Appreciation of your efforts. Every day. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.

  If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

  #WeAreHCC

  www.hubcustomercentral.com

  www.hubinternational.com

  Department Account Management & Service

  Required Experience: Less than 1 year of relevant experience

  Required Travel: No Travel Required

  Required Education: High school or equivalent

  Hi, we're HUB.

  In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

  When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

  And this gives you the peace of mind that what matters most to you will be protected - through unrelenting advocacy and tailored insurance solutions that put you in control.

  About HUB International

  Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB's vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Named Account Manager - Public Sector
Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a worl
Relationship Banker
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how
Benefits Analyst
ABOUT HUB INTERNATIONAL: HUB International Limited (HUB) is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and hea
Chromatography Mass Spectrometry Account Manager
Job Description Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world health
Relationship Banker - South Street Financial Center - Philadelphia, PA
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how
Engagement Manager - Mulesoft
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Sal
Associate Customer Success Representative
About this role: Wells Fargo is seeking an Associate Customer Success Representative in a call center environment in our Consumer Lending Audit Team providing coverage across the Consumer Lending org
Sales Account Manager (m/w/d) Rheology & Extrusion, Germany North/East
Thermo Fisher Scientific Inc. ist das weltweit führende Unternehmen in den Diensten der Wissenschaft mit einem Jahresumsatz von rund 40 Milliarden US-Dollar. Unsere Mission ist es, unsere Kunden dabe
Personal Lines Account Manager
ABOUT HUB INTERNATIONAL: HUB International Limited (HUB) is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and hea
Renewals Account Manager - Cortex
Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a worl
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved