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　　Job Category

　　Enterprise Technology & Infrastructure

　　Job Details

　　About Salesforce

　　We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

　　Technical writers at Salesforce produce documentation and content experiences that help customers get the most out of our products. We work closely with other writers, product managers, engineers, and the User Experience team in an Agile development environment to produce UI text, in-app assistance, help, guides, interactive training (https://trailhead.salesforce.com/en), and videos for administrators, users, and developers. We're passionate about innovating and developing solution-oriented content strategies that deliver the right content, the right way, at the right time.

　　To learn more about Sales Cloud, check out this overview: https://www.salesforce.com/products/sales-cloud/..

　　But enough about us! Let's talk about you.

　　Required Experience/Skills:

　　4+ years of experience documenting software for admins and end usersExperience writing UI textAbility to write clean, concise, and approachable contentAbility to quickly learn complex technologiesHigh standards of quality and attention to detailExcellent problem solverStrong advocate for the customerAbility to work collaboratively and manage multiple deliverables within tight deadlinesStrong team player with excellent communication skillsBachelor's degree in a technical, communications, or writing field, or equivalent experience

　　Desired Experience/Skills:

　　Experience with source control software such as Perforce or GitExperience with XML-based authoring tools such as OxygenKnowledge of DITA and structured authoringExperience working in an Agile development environment

　　Accommodations

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　　Posting Statement

　　At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

　　Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

　　Salesforce welcomes all.

　　Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

　　For Washington-based roles, the base salary hiring range for this position is $120,300 to $165,500.

　　For California-based roles, the base salary hiring range for this position is $131,300 to $180,500.

　　Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.