Pay Philosophy

　　The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

　　Description

　　Provides Subcontract Default Insurance underwriting support and technical administrative assistance to underwriters, management, and other staff. Performs duties associated with project issuance and/or agency change, processing activities in SDI/corporate systems, and file maintenance. Provides exceptional customer service and support to internal/external customers. Mentors/trains other underwriting support employees; and research and resolve the most complex processing and bond reconciliation problems.

　　Liberty Mutual Surety, a business unit of Liberty Mutual Insurance, is the world's largest global Surety, including in the United States. Conducting business worldwide through fronting relationships and Liberty-owned subsidiaries, we provide bonds in over 60 countries for construction firms, manufacturers and suppliers, and commercial enterprises on an account and transactional basis. We are committed to building mutually profitable relationships by providing smart business solutions, ease of doing business, and consistent, responsive service. Liberty Mutual Surety is dedicated to the communities we serve and highly values a diverse workforce in more than 16 countries.

　　Responsibilities: Responsible for highly detailed SDI/agency/processing transactions, which may align to a defined territory. May include understanding new business, renewals, cancellations, endorsements, agency file set-up, licensing/appointment processing, including resolving reconciliation problems as necessary. Review, reconcile, and update reports as directed. Provide assistance in various underwriting and support functions (i.e. project request, state regulatory and compliance requirements, and Bordereau schedules). Requires a high level of independent interaction with customers. Services and responds to internal and external customer needs by providing exceptional customer service. Assists customers with inquiries, answer questions, and follows up to ensure customer satisfaction. Informs Underwriting Officer, and/or designee of issues as appropriate. Retrieves information relative to the execution of various SDI/agency related documents with attention to detail and accuracy. Applies critical thinking and technical knowledge of SDI operations processing activities to complete assignments/tasks working within defined policies and procedures to optimize planned business results. Mentors and trains others to fulfill tasks within their job responsibilities and performance standards and acts as a resource and subject-matter-expert for workflows and processes (i.e. complex processing transactions, reinsurance, assumed and ceded transactions). May perform technical support within the office and assists in the resolution of technical problems in coordination with the Department Application Specialists. Participates in User Acceptance Testing as assigned. Performs general administrative office support duties, which may also include assisting finance with collection inquiries, and billing/premium discrepancies. Performs additional duties/special projects as assigned. Qualifications High school diploma or equivalent required A minimum of 5 years of underwriting assistant experience/ office experience. Demonstrates a solid understanding of general insurance business and all processing functions required to support operations. Demonstrates ability to work well on a team and independently. Excellent written and oral communication skills. Advanced Excel Skills strongly preferred. Exceptional customer service skills Ability to multi-task and handle high volume of requests. Strong attention to detail and excellent problem-solving skills Demonstrates ability to mentor Underwriting Support staff. Demonstrates leadership skills in performing special projects. Identifies opportunities for continuous improvement is preferred. About Us

　　At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

　　Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion

　　We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

　　Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.