Company Description Our Mission

　　At Palo Alto Networks® everything starts and ends with our mission:

　　Being the cybersecurity partner of choice, protecting our digital way of life.

　　Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

　　Our Approach to Work

　　We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your well-being support to your growth and development, and beyond!

　　At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

　　Job Description Your Career

　　As a member of the Network Security Technical Documentation team, you are integral to delivering the best product experience. In the role of a technical writer specializing in API documentation, you will be working closely with engineering to help our novice and experienced customers onboard and secure their data center, cloud, and secure access service edge (SASE) environments in a quick, automated way.  

　　You will be actively involved in  all stages of the release life cycle (conception, definition, development, release and post-release activities) and the tactical activities of documenting and evangelizing the features and capabilities of our Network Security platform. Your effort to produce  detailed and engaging content will directly contribute to helping our users adopt our APIs and to generating fewer calls to our support organization. If you have a can-do attitude and take pride in delivering API documentation that is consistent and meets the needs of your users, we invite you to join a team that strives to deliver high quality content, in a  creative, fun, and inclusive atmosphere.

　　Your Impact

　　Enrich API reference documentation and supplement it with relevant sample code, including authoring API endpoint descriptions, responses, requests, query parameters, and data modelsDeliver quality content on schedule with frequent product releasesRepresent the customer by giving feedback to development teams about the API and OpenAPI specificationsPartner with Developer Relations and Product Management to ensure the API documentation provides a quality experience for our customersCollaborate with other stakeholders to set up, configure, and deploy the product and new features to understand the end-to-end workflowOwn the authoring and publishing processes to make content accessible to our users by improving existing processes, developing new processes, and training other writers on our evolving API documentation strategy Qualifications Your Experience

　　Minimum 7 years of experience documenting technical content for a developer audience, including 5 years documenting REST APIs - You’re comfortable testing API requests with Postman, and you're familiar with OpenAPI/SwaggerComfortable using the command line and UnixFamiliarity with reading and writing code in 1-2 programming languages or other technical foundationsExperience with source control tools (Git), bug tracking/collaboration tools (GitLab/Jira/Confluence), and build tools (GitLab)A hands-on approach to the technology and products being documented - Keen to learn new technologies quickly, and work in a fast-paced environmentExperience with automating documentation publishingAbility to drive, follow, and evangelize cross-team processes, and collaborate with our customers and internal teams to improve documentation Additional Information The Team

　　The Palo Alto Networks TechDocs team directly helps our customers improve their security posture to best protect against cyber threats. As a part of the R&D organization, we work hands-on with products throughout the development cycle to serve as the voice of our users and to identify best practice workflows.

　　Our Commitment

　　We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

　　We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

　　Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

　　All your information will be kept confidential according to EEO guidelines.

　　Please note that we will not sponsor applicants for work visas for this position.

　　Covid-19 Vaccination Information for Palo Alto Networks Jobs

　　Vaccine requirements and disclosure obligations vary by country.Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:The job requires accessing a company worksiteThe job requires in-person customer contact and the customer has implemented such requirementsYou choose to access a Palo Alto Networks worksiteIf you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.