Home
/
Media PR and Communications
/
Senior Technical Training Writer-Remote
Senior Technical Training Writer-Remote-March 2024
Alajuela
Mar 17, 2025
ABOUT TRANSUNION
More than a mere credit reporting agency, TransUnion also offers sophisticated data information regarding global risks in order to assist clients in making important business decisions. The organizati
10,000+ employees
Technology
VIEW COMPANY PROFILE >>
About Senior Technical Training Writer-Remote

  TransUnion's Job Applicant Privacy Notice

  What We'll Bring:

  At TransUnion, we strive to build an environment where our associates are in the driver's seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

  Come be a part of our team - you'll work with great people pioneering products and cutting-edge technology.

  What You'll Bring:

  What You'll Bring:

  The Senior Technical Training Writer will fill a key role within the fast-growing TransUnion Marketing Solutions Knowledge Lab Team. We are scaling quickly and need your help to document specifications, user guides, processes, and training materials for our products to educate internal associates and external customers.

  5+ years of experience in technical writing with product and process documentation using industry standard authoring, publishing, and image capture and editing tools.B.A./B.S. degree in Technical Writing, Journalism, English, or relevant technical field.Current experience documenting in a technical field, such as software development, computer science, or engineering.Recent experience writing SOPs, FAQs, product documentation, internal process documentation, and release notes for multiple audiences.Ability to identify needs and create documentation using best practice methodologies.Ability to evaluate and analyze complex information and a natural desire to help people understand things that are hard to understand.Experience with video production including scripting, directing, recording, and editing.Demonstrated ability to work collaboratively across remote teams with strong energy, drive and enthusiasm balanced with patience, persistence, and diplomacy.Experience using Design Thinking to address issues and center documentation on the needs of the end user.Experience leading discussions with limited access to subject matter experts (SMEs) to quickly uncover and document end to end processes.Experience creating and updating process flows for use across multiple departments.Fluent in English (writing and spoken).Impact You'll Make:Work with product managers and SMEs to create and maintain product documentation including procedural manuals, process documentation, training materials, and other technical documents.Create technical content utilizing technical writing industry standard tools.Partner with Training to create and maintain materials to educate TU Marketing Solutions associates on our products and solutions.Maintain internal Knowledge base to centralize documentation and help answer product-related questions.Identify documentation repositories, revise, edit, and determine the best solution for data compilation and centralized storage.Research, create, and maintain product documentation templates that allow for ease of use and understanding.This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management.Impact You'll Make:

  What We'd Love to See:Superior written and verbal communication skills.Proven ability to handle multiple projects simultaneously, with an eye for prioritization.Experience working with and documenting API for developers.Experience creating visuals, screen captures, and diagrams (Adobe CC, SnagIt, etc.).Editing and proofreading experience of your own work, peer review the work of other technical writers and providing constructive feedback to ensure the documents are free of grammatical mistakes, structural formatting, and technical inaccuracies.Experience with MadCap Flare or other online help authoring tools.Experience with SharePoint Communication site pages and web design (CSS and HTML).Domain expertise in digital marketing.TransUnion Job Title

  Sr Consultant, Technical Writing

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Lead Marketing Communications Consultant
At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning
Senior Content Writer
Overview Are you a passionate writer looking to promote projects from start to finish for an industry-changing wealth management firm? As a Creative Content Writer-a long-form writing role in our Cor
State Program Member Engagement Specialist (FE)
The Marketplace Facilitated Enroller is responsible for identifying prospective members that do not have health insurance and enroll them into one of the government programs offered by Healthfirst su
Provider Relations Coordinator
Location: Calmont Operations Building Department: Network Mgmt Shift: First Shift (United States of America) Standard Weekly Hours: 40 Summary: Additional Information: The Provider Relations Coordina
Project Director
CO Salary Range: USD 78,351.00 - 112,996.00 per year Title Project Director We are RMC Interested in working for a company that is dedicated to serving communities through the restoration of homes an
Director,RE Project Mgmt Group
Pay Philosophy The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for thi
Manager, Global Integrated PR - Calvin Klein
POSITION SUMMARY: The Manager, Global Integrated PR will support the Global Integrated & Influence Senior Director in the creation, management & execution of all external communications strat
Technical Account Manager - English Speaking
At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platfor
Digital Channel Producer (Web Content Entry)
Job Description Works with cross-functional marketing teams to add, edit, delete and optimize content on public facing digital channels. Offers guidance on digital strategy and user experience on pag
Marketing and Communications | Analyst | Dallas
MORE ABOUT THIS SKILLSET Developing and implementing holistic marketing and communication strategies that deliver the full value of the GS network and expertise to clients. Generating new business an
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved