Working at Atlassian

　　Atlassians can choose where they work whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

　　This is a remote position. To help our teams work together effectively, this role requires you to be located in the United States and work 9 am-6 pm PST.

　　Your future team

　　We are looking for customer champion who drives agreement and improvement across product and operations teams. You are focused on improving broader customer experience and having a visible global impact on process, product and team.

　　As part of our Confluence Enterprise Support team, you will focus on providing advanced support and product expertise to our largest customers. You will report to the Manager of Enterprise Support in your region and work with your peers at Atlassian around the globe.

　　You will perform root cause analysis, debugging and troubleshooting across one-to-many Atlassian products. You will participate in customer-facing calls communicating progress updates, action plans, and resolution details. You will enhance our growing team of experts to improve our support capabilities, capacity, and quality for our largest customers.

　　Compensation

　　At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

　　Zone A: $120,500 - $150,300

　　Zone B: $108,500 - $135,300

　　Zone C: $100,000 - $124,700

　　This role may also be eligible for benefits, bonuses, commissions, and equity.

　　Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

　　Take ownership to solve complex tickets, summarize root causes, recommend solutions, and escalate when needed.Be a customer champion by being the voice of the customer.Identify knowledge opportunities when new technologies are released and multiply the knowledge within the team (Synchrony, AWS, Azure).Assist your global teammates in driving long-running tickets to resolution.Challenge others to provide and dig into context and rise to tough occasions.Check communication channels to stay on top of company and team updates.Coach others on how to perform technical, soft skill, and behavioral interviews and provide clear feedback.Communicate as the internal expert with customers at an executive level on in-depth technical details, progress and next steps.

　　5+ years of experience in Java support and software servicesSubject Matter Expert in one or more Atlassian productsTechnical experience with operating systems (e.g. Linux, OS X, and Windows)Understanding of application server technologies (e.g. Tomcat, Apache, WebSphere, J Boss)Experience with networks and technologies, including proxies, load balancers, TCP/IP, LDAP, Active Directory, SSLExperience with configuring container orchestration systems (e.g. Docker, Kubernetes, AWS)Experience working with SQL databases (e.g. Postgres, MSSQL, MySQL)Experience with escalation handling and working with Enterprise-level customers