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Senior Special Agent - Cyber Crime Investigation
Senior Special Agent - Cyber Crime Investigation-March 2024
Amex
Mar 17, 2025
ABOUT AMERICAN EXPRESS
American Express is a global services company, providing customers with exceptional access to products, insights, and experiences that enrich lives and build business success.
10,000+ employees
Consumer Goods & Services, Financial Services
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About Senior Special Agent - Cyber Crime Investigation

  Description

  You Lead the Way. We’ve Got Your Back.

  With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

  At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

  Join Team Amex and let's lead the way together.

  JOB SUMMARY

  The Global Security Cybercrime Investigations team supports the American Express brand, global business operations, and client trust from unlawful acts which may have been committed against the enterprise, customers, and colleagues. The Senior Special Agent in Cybercrime Investigations (AI) is responsible for gathering, analyzing, investigating, and disseminating actionable cybercrime and fraud intelligence for informed decision making globally.

  The role also enhances the Company’s ability to manage and address artificial intelligence driven cybercrime threats through in-depth investigations of offenses committed by employees and third parties targeting Amex products, services, and systems.

  ESSENTIAL DUTIES AND RESPONSIBILITIES

  Conducts internal and external investigations of cybercrime with an artificial intelligence nexus, gathering and analyzing documentary evidence, and coordinating with local law enforcement as appropriate.

  Conducts open-source intelligence gathering in support of cybercrime investigations against the enterprise, customers, and colleagues.

  Ensures the availability of adequate and timely law enforcement support by establishing, developing, and maintaining strong day-to-day relationships within the law enforcement community and other government agencies.

  Contributes to the longer-term reduction and control of fraud losses by presenting to law enforcement and service establishment representatives, as well as other security-minded organizations.

  QUALIFICATIONS REQUIRED

  KNOWLEDGE / SKILLS

  Demonstrated record of success in conducting investigations into significant and/or sophisticated cases of financial fraud/cybercrime.

  Working or academic knowledge of how artificial intelligence is leveraged by cybercriminals to commit fraud.

  Strong understanding of machine learning principles, GenAI, and emerging GPTs that facilitate cybercrime.

  Basic understanding of the fundamentals of finance and related transactions. Should have a working knowledge of data processing systems.

  Able to assemble a case for prosecutors including the gathering of evidence, summarizing findings in well written professional reports and understanding the Company’s privacy code regarding the release of information.

  Must have strong verbal and written communication skills, analytic writing, interpersonal collaborative skills, and the ability to communicate security and risk-related concepts to technical/non-technical audiences and the law enforcement community.

  EXPERIENCE

  Previous experience as a cybercrime investigator or analyst preferred.

  5 years’ working in one or more areas: machine learning/AI, investigations (fraud or cyber), cyber security operations, fusion center/SOC, or forensics.

  Possesses the ability to review information to determine its significance, validate its accuracy and assess its reliability.

  EDUCATION / CERTIFICATIONS

  Bachelor's degree or equivalent combination of education and experience preferred.Qualifications

  Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

  The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

  We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  Competitive base salaries

  Bonus incentives

  6% Company Match on retirement savings plan

  Free financial coaching and financial well-being support

  Comprehensive medical, dental, vision, life insurance, and disability benefits

  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

  20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

  Free and confidential counseling support through our Healthy Minds program

  Career development and training opportunities

  For a full list of Team Amex benefits, visit our Colleague Benefits Site .

  American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

  We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

  US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

  If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

  Job: Security

  Primary Location: US-Arizona-Amex - for internal use only

  Schedule Full-time

  Req ID: 24000887

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