We are looking for a Senior Solutions Developer to join our team at Zendesk. In this role, you will work closely with our Pre-Sales team, which includes Solutions Consultants and Platform Architects, to develop web UI, mobile apps, and back-end applications that delight customers. Your responsibilities will include translating business requirements into technical designs, as well as designing, coding, testing, debugging, maintaining code and applications. As a senior technical resource you will also be expected to mentor more junior developers on best practices, development methodologies and act as a sounding board for your more junior colleagues.

　　This role will entail being hands-on with new development as well as support, maintenance or enhancement of existing applications.

　　You are the perfect match if you:

　　Have been building, tweaking, and extending web apps for at least 6 years, preferably for enterprise-level productsAre highly collaborative, have a strong desire to assist fellow team members, who regularly seek you out for helpPossess strong problem-solving skills with the ability to deliver on time with minimal supervisionHave a strong understanding of the full software development lifecycleWork and strive to deliver a quality product to delight customersHave been performing spot-on troubleshooting and solving problems in a highly technical, customer-focused service environmentUnderstand internal product roadmaps to determine solution gaps that can be solved with custom applications. You used to interfacing with product management to provide necessary feedbackHave significant experience developing and testing integrated, web-based applications using multiple coding languages and setting up code delivery pipelines using various technologies

　　What you bring to the role:

　　6+ years of experience building web applications using modern JavaScript frameworks, such as Vue.js, React, and/or AngularProven track record of adding value to others on your team (mentorship, training etc)Deep knowledge of modern web/scripting technologies (Javascript, CSS HTML) and SaaS applicationsAbility to quickly iterate and convert mockups into web appsExperience working with REST APIs and backend integrations2+ years experience in any backend programming languages, such as Node.js, Python, Ruby, etcWillingness and interest to learn enough iOS / Xcode and Android to prototype apps using Zendesk's Mobile SDKsA Strong desire to continually learn and work in new languages, services, and technology as neededA craving to collaborate with others on your team to find the best solution to the problem at handSeeking solutions to sophisticated problems, often touching many systems and sometimes different technologiesPassion for technology, software, and building creative solutions and the ability to infect others with your passion

　　Bonus points:

　　Several years experience with AWS (preferred; serverless is a big plus!) and/or other cloud service platforms (Azure, GCP etc)Experience in backend technologies such as database design, analytics, integrations etc

　　The intelligent heart of customer experience

　　Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

　　Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

　　Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.