Who were looking for:

　　Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk, we encourage growth, innovation and believe in giving back to the communities we call home.

　　This Sr. Software Engineer, Operations position at Zendesk will be impactful to the core platform that is used to run all of Zendesk's flagship products. If you are passionate about working on applications at scale, with immediate customer impact, our friendly and encouraging team is for you.

　　The ideal candidate will have a background in systems engineering, with experience proactively identifying and fixing issues with distributed systems in the cloud. We enjoy spending most of our time in the layers underneath the application business logic, such as the OS, container orchestration, network/service mesh, and data stores. Our team also gets a kick out of improving observability and instrumentation for our services.

　　What you get to do every day:

　　Satisfy your curiosity by digging deep into distributed systems to fully understand how they work and how to improve their resiliency and scalability.Engage with product development, and Zendesk's foundation services groups, across all phases of the software lifecycle.Continuously improve your own and your teammates technical ability via pairing, pull request reviews, and collaborative feedback.Move code and infrastructure-as-code changes through development and QA stages to production.Actively seek to continually improve our infrastructure, code and processes.Obsess over providing our customers with the best experience.

　　What you'll bring to the role:

　　5+ years demonstrated ability improving the reliability, performance, and scalability of distributed systems; SRE principles are also applicable.Proven understanding of cloud computing principles. AWS and Kubernetes preferred.The ability to read and understand Ruby/Rails, TypeScript/Node.js, or other object-oriented programming languages and frameworks.We care about making our systems better, such as refactoring code to conform to company-wide standards, and improving service uptime.Good communication skills, both written and verbal - youll collaborate with our other product teams around the globe.

　　Tech Stack:

　　Our team supports a variety of services; we primarily host either Ruby on Rails or Node.js applications.Datastores such as MySQL, PostgreSQL, MongoDB, DynamoDB, Redis, Memcached, and distributed streaming platforms like Kafka.AWS Network Load Balancers, NGINX reverse proxies, Istio service mesh.Cloud automation frameworks such as CloudFormation and Terraform.Our services are containerized and deployed to Kubernetes clusters, running in AWS. Previous experience with these technologies is preferred.

　　About Us

　　Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

　　More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

　　Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

　　EEO Statement

　　Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

　　We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

　　By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesks use of your personal information.

　　The Poland annualized base salary range for this position is zł198,000.00-zł340,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

　　The intelligent heart of customer experience

　　Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

　　Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

　　Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.