Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it's necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

　　We're flexible around whether this role is fully remote, hybrid or office-bound, assuming an appropriate timezone overlap with the team (which is aligned with Australian Eastern Standard Time

　　Your role in that team

　　As a Shield Engineer you will be the first line of contact for other teams within Atlassian, while also increasing the efficiency of the development teams that you are protecting. You will resolve different requests through our service desk by using your excellent product and platform knowledge, build bridges between our development teams and other Atlassian teams and establish processes, construct tooling and automate all the things to improve the effectiveness of your team and surrounding teams over time.

　　You will help accelerate our engineering teams by providing a world class support experience and improving engineering efficiency, impact and developer experience.

　　You will report to an Engineering Manager and be embedded directly in a development team.

　　Unblock fellow Atlassians and resolve their issues and questionsAnalyse operational metrics and trends in user queries to find areas for improvementBe the voice of the customer within the team and represent their needsRun projects to reduce support load and future improvementAutomate repetitive tasks and improve workflows to reduce toilEnhance self-serve capabilities through high-quality documentation and trainingPartner with experienced Shield engineers in advocating a world class support experience

　　How to support engineering teams in technical domainsHow to support modern Java-based applicationsModern development and operational best-practicesHow to enhance developer productivity and the end-to-end engineering experienceHow to engineer solutions using shell scripting, Python/Java/Kotlin and Cloud Infrastructure (e.g. AWS)How to use CI/CD and DevOps tools, such as Jenkins, Azure DevOps, Gitlab, Github Actions(Optional) How to use Atlassian products, such as Jira, Bitbucket Cloud, Pipelines and Bamboo

　　Our perks & benefits

　　Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefitsto learn more.

　　About Atlassian

　　At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

　　We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

　　To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

　　To learn more about our culture and hiring process, visit go.atlassian.com/crh.