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Senior Service Representative/Dispatcher
Senior Service Representative/Dispatcher-April 2024
Linthicum Heights
Apr 3, 2025
ABOUT LABCORP
Headquartered in Burlington, NC, Labcorp operates in 60 countries and territories across the globe.
10,000+ employees
Healthcare, Healthtech
VIEW COMPANY PROFILE >>
About Senior Service Representative/Dispatcher

  LabCorp seeking a Dispatcher to join our team in Linthicum, MD. In this position, you will be responsible for the dispatching of pickup, transport and delivery of medical specimens, lab supplies and reports, while providing excellent service to our clients.

  Shift will be Tuesday-Friday 1:30pm-10:00pm and Saturday 10:00am-6:30pm

  Job Responsibilities:

  Utilize route management software to schedule, coordinate and dispatch specimen pickups Manage high volume email/phone traffic to coordinate resources (employees, vendors, etc.) Responsible for specific service area to ensure best possible solutions for client Achieve location productivity and expense targets while meeting customer expectations Ensure a balance between customer response time, accuracy and cost/productivity targets

  Follow standard procedures for field requests for service and dispatching calls Problem solve and provide potential resolutions for any specimen related issue Utilize multiple databases to process requests and inquiries Performs a variety of administrative/clerical duties as needed

  Job Requirements:

  High school diploma or equivalent Prior experience in logistics, customer service or operations Experience working in a medical courier environment is preferred Familiarity with route management software is a plus Basic computer and typing skills; Proficient in Microsoft Office Strong communication skills; both written and verbal Excellent organizational and time management skills Strong attention to detail with the ability to multitask

  Labcorp is proud to be an Equal Opportunity Employer:

  As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

  For more information about how we collect and store your personal data, please see our Privacy Statement.

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