Join our dynamic, global Security team at a leading SaaS company that powers billions of conversations worldwide. We're seeking a Senior Information Security Specialist to serve as a crucial link between our customers and our internal Security, Sales, Legal, and Product teams.

　　This role requires a technical expert who can keep pace with the fast-evolving realms of security and SaaS, while demonstrating exceptional communication skills and a positive attitude. As a representative of our team and company, you'll need to convey complex ideas across various mediums to diverse audiences. This hybrid role offers a mix of remote and in-office work, subject to local legal requirements.

　　What you will be doing

　　Conduct customer risk assessments and complete security questionnaires.Understand our knowledge base, Security Policies, SOC2, ISO 27001 controls, and public-facing documentation.Deliver on project-based tasks and industry third-party risk assessments (CAIQ, SIG, VSA).Update the knowledge base and runbooks to align with process or product updates.Represent platform security during customer meetings and sales engagements.Review and revise security exhibits, Data Processing Agreements (DPAs), and Main Services Agreements (MSAs).

　　What you bring to the role

　　Minimum of 5 years in a security or similar technical role, with broad knowledge across multiple information security domains.Proven ability to align business initiatives with security technical strategies.Excellent communication skills with the ability to explain technical concepts to customers.Experience with SaaS multi-tenant and cloud environments (AWS and/or Azure, GCP).Relevant security certifications (Security+, CISSP, CISA, CCNA, CCSK, GSE) preferred.Familiarity with at least two of the following frameworks: PCI-DSS, SOC 2, HIPAA, ISO 27001, FedRAMP, GDPR.A willingness to work on a late EMEA work shift (3pm - 12MN - PH time) for the first 6-8 months.

　　Where we work

　　In this role, youll work primarily remotely with the support of a dynamic and caring team. Well provide you with the digital tools and experiences to be together-even when were apart. Being digital first doesnt mean were digital only. Youll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.

　　If this sounds like you, then we believe you'd be a phenomenal match! Youll be part of an outstanding culture that is contributing to customer retention and expansion.

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　　The intelligent heart of customer experience

　　Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

　　Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

　　Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.