Solve business problems and/or maximize opportunities while understanding business needs, requirements, and current processes; Design new and improve current business processes.

　　Key Responsibilities:

　　• Lead efforts to optimize business processes and systems by assessing business needs and developing, proposing and lead in the implementation of solutions. Act as a Subject Matter Expert (SME) in business processes in the area of responsibility.

　　• Lead the development of functional business requirements and articulate system functionality and features. Translate the needs of business into functional requirements

　　• Perform complex root cause analysis and troubleshoot business processes including testing and researching data integrity/accuracy

　　• Identify and recommend innovations that significantly enhance efficiency and effectiveness of business processes

　　• Develop strategies for Organizational Change management, training and communication: Lead efforts to understand impact of process and system changes on users; implement strategies for minimizing organizational disruption, streamlining transition and improving adoption.

　　• Facilitate process mapping and requirements gathering sessions

　　• Lead testing and validation of processes and systems to ensure adherence functional requirements

　　• Serve as liaison between business process owners in Business Units, Functional Groups, Regions and IT. Enable super-users (by training and performing knowledge transfer) to drive business process automation and optimization

　　• Train users on new processes, workflows, and/or systems

　　• Other incidental duties

　　Education and Experience:

　　Bachelor's Degree in related field, 5 years of related experience required.

　　Additional Skills:

　　• Experience working in complex, matrixed and global business environment

　　• Proven expertise in usage of MS Office Suite

　　• Strong written and verbal communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives

　　• Substantial understanding and knowledge of requirement solicitation and consulting practices, process mapping, project management principles, and software development lifecycle

　　• Ability to adapt to new technologies

　　• Ability to adapt to rapidly changing environment

　　• Strong problem-solving, organizational, analytical and critical thinking skills

　　• Strict attention to detail

　　• Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization

　　• Ability to manage competing priorities in a fast paced environment

　　• Must be able to work in a team environment, including inter-departmental teams and key contact representing the organization on contracts or projects

　　• Ability to interact with senior internal and external personnel on significant matters often requiring coordination between organizations

　　• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control