Home
/
Customer Service
/
Senior Sales and Service Representative (Universal Banker)
Senior Sales and Service Representative (Universal Banker)-March 2024
Charleston
Mar 24, 2025
ABOUT FIRST CITIZENS BANK
First Citizens Bank is a full-service financial institution with nearly 550 locations nationwide.
10,000+ employees
Financial Services
VIEW COMPANY PROFILE >>
About Senior Sales and Service Representative (Universal Banker)

  Overview

  Are you a people person Be a First Citizens person. Join our branch team and make a difference.

  As a Senior Sales & Service Representative at First Citizens Bank, you will support sales and service delivery in the branch. Builds and expands banking relationships through proactive customer outreach and customer service requests. Responsible for the fulfillment of deposit accounts, payment solutions and digital access products; as well as identifying and referring sales opportunities to the appropriate bank partner. Adapts to the needs of the branch, providing customer service in both a transaction processing and sales role.

  The successful candidate will demonstrate:

  Influence: Capable of building rapport with different personalities to drive positive results.Sales Outreach: Self-starter that is disciplined to manage daily calling activity to achieve required results.Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversationCustomer Service Skills: Demonstrates professionalism and empathy in customer interactionsAdaptability: Has the ability to learn and adapt quickly to new information and technologyTeamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationshipsFlexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficientlyAgility: Able to process information and move quickly through problem resolutionResponsibilities

  The essential functions of the job include, but are not necessarily limited to, the following:

  Proactively engaging customers in conversation about their financial needsOpening deposit accounts and ancillary banking productsFacilitating customer awareness and education of bank services, including digital banking capabilitiesIntroducing customers to other branch team members or bank partners who are able to provide solutions for their financial needsProcessing transactions and other account servicing requestsQualifications

  High School Diploma or GED and 1 years of experience in Sales or customer service; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program OR N/A and N/A years of experience in Sales or customer service; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development programPreferred Education: Bachelor's degreePreferred Area of Experience: Telephone salesSkill(s): Application of a structured sales process, Financial literacy, Knowledge of retail banking products and services

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Senior Sales & Service Representative (Universal Banker)
Overview Are you a people person? Be a First Citizens person. Join our branch team and make a difference. As a Senior Sales & Service Representative at First Citizens Bank, you will support sales
Teller Pierre, SD
Why Wells Fargo: Are you ready for the next step in your career? This is where it begins - at a company known for our Well Life approach to supporting employees' career aspirations, work-life balance
Customer Service Lead Clerk
Company Name: Ruler Foods Position Type: Employee FLSA Status: Non-Exempt Position Summary: Create an outstanding customer experience through exceptional service. Establish and maintain a safe and cl
Clients Solutions Manager, Growth
Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London,
Pharmacy Customer Service Associate
Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.In ac
Pharmacy Customer Service Associate
Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.In ac
Teller PT Timberlyne Branch - Chapel Hill NC
Why Wells Fargo: This is where your career truly begins. We rank #2 overall in the country on LinkedIn's Top Companies list as the best workplace to grow your career (#1 among financial services comp
Senior Sales & Service Representative (Universal Banker)
Overview Are you a people person? Be a First Citizens person. Join our branch team and make a difference. As a Senior Sales & Service Representative at First Citizens Bank, you will support sales
Customer Service Representative
Company Name: Roundy's Position Type: Employee FLSA Status: Non-Exempt Position Summary: Create and maintain a Customer 1st culture by delivering a high level of service and excellent customer experi
Agency Client Solutions Manager (Performance Specialist)
Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London,
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved