Home
/
Account Management
/
Senior Partner Support Account Manager
Senior Partner Support Account Manager-March 2024
Tokyo
Mar 17, 2025
ABOUT PALO ALTO NETWORKS
Palo Alto Networks provides robust, innovative protection against cyberattacks.
10,000+ employees
Technology
VIEW COMPANY PROFILE >>
About Senior Partner Support Account Manager

  Company Description Our Mission

  At Palo Alto Networks® everything starts and ends with our mission:

  Being the cybersecurity partner of choice, protecting our digital way of life.

  Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

  Our Approach to Work

  We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

  At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

  Job Description Your Career

  The Sr. Partner Support Account Manager (PSAM) manages our MSSP (Managed Security Service Provider)’s services experience to ensure Palo Alto Networks is exceeding their expectations. As a partner to the Account Team, the Sr. PSAM understands the account strategy and the MSSP’s security and business priorities in order to address, solve and support all issues quickly and effectively. Also, this individual will advise other PSAMs on how to proactively monitor complex issues and work closely with other stakeholders in expediting the resolution of customer technical issues

  Performance exceeds expectations relative to:

  challenging goals, delivering high quality results, in all areasconsistently elevates individual and team performanceembodies Palo Alto Networks core values in daily execution of workEmployee operates above expectations and consistently delivers beyond what is expectedEmbodies PANW culture and core values and upholds them consistentlyExecutes to a high level of excellence, ensuring completion of all tasks/projects Your Impact

  Serve as the Palo Alto Networks’ central point of contact for Support delivery and Case Management to ensure the MSSP has an integrated service delivery experienceDevelop a deep understanding of our MSSP’s business challenges and their technical environment to provide technical information, guidance, and supportProactively monitor complex issues working closely with other Customer Support and Engineering teams to resolve MSSP technical issuesLead any MSSP escalation communication and engagementDeliver Case Support Review meetings with the support and involvement of the Account TeamDeliver support related advisory notifications (Security, PANOS, Cloud, HW)Engage Product Management on behalf of the MSSP to communicate security priorities and operational requirements as feature requests Qualifications Your Experience

  8+ years of experience in technical support within the high-tech industry8+ years of customer or MSSP facing role experienceProject Management or service delivery qualifications such as PMP, PRINCE2, ITIL is a plusDemonstrated ability to prioritize work within a demanding environment, delivering consistent results even under pressureDemonstrated ability to identify key customer or MSSP stakeholders, engage and build relationships without direct supervisionExtensive experience in influencing teams across the organization to achieve desired customer or MSSP outcomesExcellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business termsDeep Knowledge of CyberSecurity Technologies and SolutionsDeep Knowledge of heterogeneous environments used by enterprise customers or MSSPFluency in the English language as well as other customer language requirements (where applicable)Extensive experience in managing simultaneous projects in a dynamic environment with constant change to address emerging security risks and challengesLead fellow peers and stakeholders with a positive, growth-oriented mindsetThrives in a matrixed, team environment anchored by our values of Collaboration, Disruption, Execution, Inclusion, and IntegrityExperience mentoring fellow peers and contributing with global initiatives Additional Information Our Commitment

  We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

  We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

  Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

  All your information will be kept confidential according to EEO guidelines.

  Is role eligible for Immigration Sponsorship?: No. Please note that we will not sponsor applicants for work visas for this position.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Associate Sales Vice President (Corporate) 営業マネージャー(法人向け)
概要:     ガイドポイントの法人営業チームは、新規および既存のクライアントとのリーチを拡大することに尽力しています。   このチームは、当社が提供しているあらゆるサービスをサポートし、クライアントとの関係を構築することに力を入れており、  クライアントが常に最新の情報を入手し、最善のビジネス判断ができるよう支援していきます。 すべての潜在的なクライアントがガイドポイントとのパートナーシップを
Program Manager, Trade Compliance
Minimum qualifications: Bachelor's degree or equivalent practical experience. 8 years of experience in program management. Experience with Indirect Tax, International Trade and Supply Chain Managemen
Key Account Manager C&C
Job Description : Sobre nosotros Diageo es la compañía de bebidas premium líder en el mundo con una destacada colección de marcas, como Johnnie Walker, Smirnoff, Baileys, J&B, Tanqueray y Guinnes
Account Service Senior Specialist
Req ID: 257226 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking o
Technical Account Manager, Workspace, Google Cloud
Minimum qualifications: Experience in account management, client service, or management consulting.Experience working with Google Workspace products as an administrator/architect. Technical experienc
[PGS]品質オペレーションズ部 (名古屋) 品質保証課 (無菌) /Quality Operations (Nagoya) Quality Assurance (Sterile)
Why Patients Need You 私たちの日々の業務はすべて、製品品質と患者さんへの安全で効果的な製品の提供に対する揺るぎないコミットメントに則したものです。私たちの科学的でリスクに基づく品質文化は、柔軟性があり、革新的で、顧客志向なものです。研究開発に関わっているかに関係なく、品質文化に対するあなたの貢献が患者さんに直接影響を与えることができます。 Everything we do,
Senior Sales Strategy Analyst, Customer Success
The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and valu
Client PartnerClient Partner/Account Manager (Financial Services)
Title: Client Partner/Account Manager (Financial Services) Location: Berkeley Heights, New Jersey (Hybrid) Responsibilities: Develop and assess account strategies to meet revenue targetsBuild upon ex
Customer Success Manager II, Scale
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork,
Customer Success Manager
The Customer Success Manager (CSM) is responsible for supporting the client's adoption and continued satisfaction with the Cornerstone OnDemand Talent Management solutions. The CSM is introduced to t
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved